星級(jí)酒店自助餐發(fā)展現(xiàn)狀研究-wenkub
2023-07-08 16:41:15 本頁面
【正文】 s an eternal topic in hotel management theory and practice. At the same time, Because people39。 同時(shí),由于人們生活水平的日益提高,飯店對(duì)對(duì)客服務(wù)質(zhì)量的要求也越來越高。自助餐是一種以賓客自我服務(wù)為主的用餐方式，星級(jí)酒店對(duì)自助餐的服務(wù)質(zhì)量要求自然更高。s living standard is increasing day by day,The hotel is also getting higher and higher to the quality of service . The buffet is a kind of dining way which is based on self serving, Stars Hotel on the quality of service for the buffet is more natural. From a practical point of view, to understand the key factors that guests pay attention to the buffet, so as to improve the efficiency of investment in the production of the hotel management, the significance of the important. This article will take this as the starting point to the Stars Hotel buffet service quality management to carry on the research.Key Words Stars Hotel。自助餐廳想做大、做強(qiáng)，需要從本質(zhì)上提升餐廳的服務(wù)質(zhì)量，而服務(wù)質(zhì)量的提升歸根到底又是對(duì)從業(yè)人員素質(zhì)的提升。但是凡事有利弊，由于都是剛從學(xué)校出來的學(xué)生，很多人平時(shí)在家都沒做過家務(wù)，更別提去服務(wù)伺候客人了。民以食為天，吃得舒服健康成為大眾的普遍需求。不能即時(shí)引領(lǐng)顧客一般熱客人不多時(shí)，會(huì)有迎賓人員把每位客人帶到座位上，但一旦人多時(shí)，工作人員不足時(shí)經(jīng)常會(huì)出現(xiàn)客人沒人引領(lǐng)的情況。不能積極主動(dòng)服務(wù) 一般我們會(huì)有這樣的觀念：客人有要求時(shí)我們能為他們解決就已經(jīng)算是為客服務(wù)了。作為星級(jí)酒店的服務(wù)人員需要的是細(xì)心思慮，服務(wù)周到，仔細(xì)關(guān)注客人，在客人開口要求之前就主動(dòng)為他們解決問題和要求之后解決問題給人
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