【正文】 **有限公司 員 工 手 冊(cè) EMPLOYEE MANUAL dddddddddddddddddddddddd 地址 : 電話(huà) : 傳真： 2 一、公司簡(jiǎn)介、理念 .....................................................................................................................................................3 公司簡(jiǎn)介 ..............................................................................................................................................................3 特步愿景 ..............................................................................................................................................................4 特步使命 ..............................................................................................................................................................4 企業(yè)文化 ..............................................................................................................................................................4 二、專(zhuān) 賣(mài)店日常工作流程 ............................................................................................................................................5 營(yíng)業(yè)前 ..................................................................................................................................................................5 營(yíng)業(yè)中 ..................................................................................................................................................................5 營(yíng)業(yè)后 ..................................................................................................................................................................7 三、儀容、儀表及服務(wù)禮儀 ........................................................................................................................................8 儀容儀表 ..............................................................................................................................................................8 服務(wù)禮儀 ..............................................................................................................................................................8 四、緊急事件的處理 .................................................................................................................................................. 10 五、 導(dǎo)購(gòu)員認(rèn)識(shí) .........................................................................................................................................................11 5. 1 導(dǎo)購(gòu)員的自我認(rèn)識(shí) ...........................................................................................................................................11 5. 2 賣(mài)場(chǎng)服務(wù)規(guī) 程 ...................................................................................................................................................11 5. 3 賣(mài)場(chǎng)服務(wù)規(guī)程賣(mài)場(chǎng)形象清潔規(guī)程 ..................................................................................................................11 六、貨品管理 .............................................................................................................................................................. 13 6. 1 次貨處理 .......................................................................................................................................................... 13 6. 2 倉(cāng)庫(kù)管理 .......................................................................................................................................................... 14 七、店鋪獎(jiǎng)懲制度 ...................................................................................................................................................... 15 7. 1 處理方式 .......................................................................................................................................................... 15 7. 2 會(huì)導(dǎo)致紀(jì)律處分的例子 ................................................................................................................................. 16 7. 3 處罰程序 .......................................................................................................................................................... 17 7. 4 其它 ................................................................................................................................................................... 17 八、店 鋪常用表格推行 ............................................................................................................................................. 18 店鋪調(diào)貨本 ....................................................................................................................................................... 18 現(xiàn)金本 ............................................................................................................................................................... 19 考勤表 ............................................................................................................................................................... 20 店鋪執(zhí)行標(biāo)準(zhǔn)表 ............................................................................................................................................... 21 臺(tái)賬本 ............................................................................................................................................................... 23 入職登記表 ....................................................................................................................................................... 23 離職申請(qǐng) ........................................................................................................................................................... 25 離崗登記 ....................................................