餐飲業(yè)服務(wù)人員流失的原因與對策(已修改)
2025-05-28 08:47 本頁面
【正文】 . . . .XXX學(xué)院畢業(yè)論文餐飲業(yè)服務(wù)人員流失的原因及對策作 者： 專 業(yè)： 工商管理 班 級： 04541 指導(dǎo)老師： 日 期： 成 績：學(xué)習參考內(nèi)容摘要在大學(xué)生就業(yè)難，下崗工人就業(yè)難等一片呼聲中，我們餐飲行業(yè)的經(jīng)營者卻在為餐飲業(yè)服務(wù)人員流失而大傷腦筋。如何留住餐飲服務(wù)人員，如何調(diào)動她們的積極性，是我們餐飲企業(yè)的一大難題，解決這一難題，對提高餐飲企業(yè)的競爭能力，對進一步的提高餐飲業(yè)的效率具有十分重要的意義。在企業(yè)中，適度的人員流動，可優(yōu)化餐飲酒樓內(nèi)部人員結(jié)構(gòu)，使酒樓充滿生機和活力。但流動率過高就會帶來一系列問題，如服務(wù)和菜品質(zhì)量的不穩(wěn)定、管理成本過高等。餐飲業(yè)是勞動密集型企業(yè)，服務(wù)人員的數(shù)量要占到整個餐飲企業(yè)的總?cè)藬?shù)的一半以上，服務(wù)人員的流失是影響餐飲業(yè)經(jīng)濟效益的一大原因。我在多年的經(jīng)營實踐中深深感受到：目前餐飲管理人員疲于應(yīng)付的有兩大問題：一是員工流失，特別是服務(wù)人員大量的頻繁的流失；二是由于流失率過高引起的服務(wù)和菜品不穩(wěn)定所帶來的賓客投訴。解決餐飲業(yè)服務(wù)人員的流失問題已經(jīng)到了刻不容緩的地步了。企業(yè)要改變當前餐飲人員招不到和留不住的現(xiàn)狀，合理支付餐飲業(yè)人員的工資應(yīng)該是勢在必行。這就要求我們經(jīng)營者做出大量的工作。一方面市場競爭越來越激烈，餐飲業(yè)的利潤越來越低，給服務(wù)人員加薪的可能性越來越少，另一方面服務(wù)人員的成本必須提高，否則就面臨人員流失的風險。解決這個問題的辦法只有靠服務(wù)人員的努力，只有服務(wù)人員的努力得到了顧客的青睞，營業(yè)額才能上的去，企業(yè)獲得更多的利潤，餐飲業(yè)服務(wù)員的待遇才能得到保證。關(guān)鍵詞：流失；對策；餐飲業(yè)；服務(wù)人員AbstractTake up employment at the university student difficult, be unemployeed the worker to take up employment in difficult etc. one noise of shouting, the executive of our dining profession but at run off for the dining industry attendant but big keep the dining attendant, how transfer their aggressive, is a big hard nut to crack of the business enterprise of our dining, solve this hard nut to crack, have the very important meaning towards raising the petition ability of the dining business enterprise, to the efficiency of the further exaltation dining the business enterprise, the personnel of the moderation flow, excellent turn internal personnel39。s structure of the dining wine shop, make the wine shop be filled with the source of vitality and the fluxion rate lead high will bring a series of problem, if the service fixed menu in restaurant quality measure unsteady, management cost over high etc..The dining industry is a labor intensive business enterprise, the quantity of the attendant wants to have the half of the total number of the whole dining business enterprise above, the attendant run off is to affect the dining also a big reason of the economic feel deeply in the management fulfillment of many years:Currently dining manager in cope with of have the two greatest problems:Run off while is an employee, especially the attendant runs off multifariously in great quantities。Two is because running off the rate to lead a guest hurl for bring of the high and causable service fixed menu in restaurant article to the dining industry attendant run off the problem to have already arrived the urgent business enterprise want to change the current dining personnel to can not recruit and stay not the present condition that live, the reasonabl
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