【正文】
星巴克全球營(yíng)銷(xiāo)戰(zhàn)略摘要 星巴克品牌簡(jiǎn)介: 1971年吉羅寶威(Gerald Baldwin)、戈登鮑克(Gordon Bowker)和杰夫西格(Zev Siegl)三人在西雅圖的Pike Place市場(chǎng)開(kāi)辦了一家精品咖啡店。為了開(kāi)辦這家店,他們?nèi)嘶I集了1萬(wàn)美元。他們將這個(gè)生意叫做星巴克(Starbueks)。 星巴克的確是市場(chǎng)經(jīng)濟(jì)的寵兒之一。 公司在在世界28個(gè)國(guó)家共建有5689家連鎖店。自從10年前掛牌上市之后,銷(xiāo)售額以每年平均20%的速度遞增,利潤(rùn)額每年的平均增長(zhǎng)幅度為30%。而且,其增長(zhǎng)的趨勢(shì)還在繼續(xù)。星巴克以其“體驗(yàn)營(yíng)銷(xiāo)”之利劍在傳統(tǒng)的咖啡市場(chǎng)中攻城掠地,不斷培養(yǎng)和激發(fā)消費(fèi)者的消費(fèi)理念并得到了廣泛認(rèn)同,佳績(jī)頻傳。不同于麥當(dāng)勞、肯德基常規(guī)的VI設(shè)計(jì)。區(qū)別于加盟商的直銷(xiāo)模式。雇員熱情、專(zhuān)業(yè)化的服務(wù),以及為顧客煮好他那一杯咖啡的職業(yè)精神都深深地吸引著喜愛(ài)星巴克的每一位消費(fèi)者。關(guān)鍵詞:星巴克、營(yíng)銷(xiāo)戰(zhàn)略、體驗(yàn)營(yíng)銷(xiāo)Abstract Starbucks brand: In1971,JiLuoBao , Gordon Baldwin Gerald Gordon Bowker BaoKe , Jeff sigmund and Zev Siegl three in Seattle Pike claimed a highquality coffee market. In order to open the store, three of them raised $10,000. They will be called the business Starbueks. Starbucks is the cosset of market economy. Companies in the world in 28 countries altogether has 5689 stores. Since ten years ago, after sales listed with an average annual growth rate of 20% annual average profit margin, rising to 30%, billion dollars last year. Also, the growth trend continues.目 錄緒論………………………………………………………………………………………3 星巴克品牌背景……………………………………………………………………3(1) 星巴克的成長(zhǎng)之路…………………………………………………………………4(2) 星巴克的品牌價(jià)值核心……………………………………………………………4體驗(yàn)式營(yíng)銷(xiāo)…………………………………………………………………………4一對(duì)一的個(gè)性服務(wù)…………………………………………