【正文】 1 / 75企業(yè)人力資源管理師（二級）目錄第一章人力資源規(guī)劃 ...................................................................................................................................................................3第一節(jié)企業(yè)組織結(jié)構(gòu)設(shè)計與變革 ....................................................................................................................................................3第一單元企業(yè)組織結(jié)構(gòu)設(shè)計 .....................................................................................................................................................3第二單元企業(yè)組織結(jié)構(gòu)變革 .....................................................................................................................................................6第二節(jié)企業(yè)人力資源規(guī)劃的基本程序 ............................................................................................................................................8第三節(jié)企業(yè)人力資源的需求預(yù)測 ..................................................................................................................................................10第一單元人力資源需求預(yù)測的基本程序 ...............................................................................................................................10第二單元人力資源需求預(yù)測的技術(shù)路線和方法 ...................................................................................................................12第三單元企業(yè)人力資源的總量預(yù)測 .......................................................................................................................................14第四單元企業(yè)人力資源的結(jié)構(gòu)預(yù)測 .......................................................................................................................................15第四節(jié)企業(yè)人力資源供給預(yù)測與供求平衡 ..................................................................................................................................15第一單元企業(yè)人力資源供給分析 ...........................................................................................................................................15第二單元企業(yè)人力資源供給與需求平衡 ...............................................................................................................................17第二 章招聘與配置 .....................................................................................................................................................................18第一節(jié)員工素質(zhì)測評標(biāo)準(zhǔn)體系的構(gòu)建 ..........................................................................................................................................18第二節(jié)面試的組織與實施 ..............................................................................................................................................................23第一單元面試的基本程序 .......................................................................................................................................................23第二單元結(jié)構(gòu)化面試的組織與實施 .......................................................................................................................................25第三單元群體決策法的組織與實施 .......................................................................................................................................27第三節(jié)無領(lǐng)導(dǎo)小組討論的組織與實施 ..........................................................................................................................................27第一單元無領(lǐng)導(dǎo)小組討論的操作流程 ...................................................................................................................................27第二單元無領(lǐng)導(dǎo)小組討論的題目設(shè)計 ...................................................................................................................................29第三章 培訓(xùn)與開發(fā) .....................................................................................................................................................................31第一節(jié)企業(yè)員工培訓(xùn)規(guī)劃與課程設(shè)計 ..........................................................................................................................................31第一單元員工培訓(xùn)規(guī)劃的制定 ...............................................................................................................................................31第二單元教學(xué)計劃的制定 .......................................................................................................................................................32第三單元培訓(xùn)課程的設(shè)計 .......................................................................................................................................................33第四單元企業(yè)培訓(xùn)資源的開發(fā) ...............................................................................................................................................35第五單元企業(yè)管理人員的培訓(xùn)設(shè)計 .......................................................................................................................................37第二節(jié)企業(yè)員工培訓(xùn)效果的評估 ..................................................................................................................................................38第一單元培訓(xùn)評估系統(tǒng)的設(shè)計 ...............................................................................................................................................38第二單元培訓(xùn)評估標(biāo)準(zhǔn)的確立 ...............................................................................................................................................41第三單元培訓(xùn)效果評估的方法 ...............................................................................................................................................43第四單元撰寫培訓(xùn)效果評估報告 ...........................................................................................................................................45第 四 章績效 管理 ......................................................................................................................................................................46第一節(jié)績效考評的方 法 與 應(yīng) 用 ......................................................................................................................................................46第一單元績效考評的方法 ................................................................................................................................................