【正文】 1珠寶零售店運(yùn)營(yíng)管理手冊(cè)2目 錄第一章 崗位說(shuō)明書(shū) ........................................................................................................................4一、組織結(jié)構(gòu)圖 ................................................................................................................................4二、工作職責(zé)說(shuō)明 ............................................................................................................................4【零售店經(jīng)理工作職責(zé)】 ...............................................................................................................4【店長(zhǎng)工作職責(zé)】 ...........................................................................................................................5【營(yíng)業(yè)員工作職責(zé)】 .......................................................................................................................6【導(dǎo)購(gòu)職責(zé)】 ...................................................................................................................................6【收銀員職責(zé)】 ...............................................................................................................................7【保安職責(zé)】 ...................................................................................................................................7第二章 工作流程規(guī)定 ......................................................................................................................8一、店長(zhǎng)日工作流程 ........................................................................................................................8【店長(zhǎng)日工作流程圖】 ...................................................................................................................8二、領(lǐng)班日工作流程 ........................................................................................................................9【領(lǐng)班工作流程圖】 .......................................................................................................................9【領(lǐng)班日工作流程】 .......................................................................................................................9三、營(yíng)業(yè)員日工作流程 ..................................................................................................................10【營(yíng)業(yè)員日工作流程圖】 .............................................................................................................10【營(yíng)業(yè)員日工作流程】 .................................................................................................................11第三章、店面管理制度 .....................................................................................................................12一、人力資源管理 ..........................................................................................................................12【員工聘用細(xì)則】 .........................................................................................................................12【工資與提成規(guī)定】 .....................................................................................................................12二、考勤制度 ..................................................................................................................................13三、店面標(biāo)準(zhǔn)會(huì)議制度 ..................................................................................................................13【晨會(huì)召開(kāi)內(nèi)容】 .........................................................................................................................14【周/月會(huì)內(nèi)容】 ............................................................................................................................14四、排班制度 ..................................................................................................................................15五、交接班制度 ..............................................................................................................................15六、營(yíng)業(yè)現(xiàn)場(chǎng)管理制度 ..................................................................................................................16【電視廣播管理制度】 .................................................................................................................163【店長(zhǎng)非銷售狀態(tài)下的工作】 .....................................................................................................16【營(yíng)業(yè)員非銷售狀態(tài)下的工作】 .................................................................................................17七、工作管理規(guī)定 .......................................................................................................................