導(dǎo)游服務(wù)中常見的問(wèn)題及對(duì)策淺析(已修改)
2025-04-06 23:06 本頁(yè)面
【正文】 目錄目錄 I摘要 II前言 III1. 導(dǎo)游服務(wù)中存在的問(wèn)題 1 1“導(dǎo)路”的能力比較差 1 12. 導(dǎo)游服務(wù)中存在問(wèn)題的原因分析 2 2 2 3 3 4 43. 提升導(dǎo)游服務(wù)的對(duì)策探討 4 4 4 5 5 5 5參考文獻(xiàn) 7致謝 8導(dǎo)游服務(wù)中常見的問(wèn)題及對(duì)策淺析摘要： 由于社會(huì)勞動(dòng)生產(chǎn)率的提高，經(jīng)濟(jì)發(fā)展，個(gè)人的支付能力有了提高，人們的消費(fèi)構(gòu)成發(fā)生變化，旅游日益成為人們生活中的一種需要。在整個(gè)旅游活動(dòng)過(guò)程中，導(dǎo)游是第一線接待人，整體素質(zhì)的高低，服務(wù)質(zhì)量的好壞，直接影響到整個(gè)旅游企業(yè)的社會(huì)聲譽(yù)，也關(guān)系到一個(gè)國(guó)家或地區(qū)的形象。而目前導(dǎo)游服務(wù)過(guò)程中依然存在著諸多問(wèn)題，本文就導(dǎo)游服務(wù)中常見的及如何應(yīng)對(duì)進(jìn)行簡(jiǎn)要分析分，進(jìn)而提出相關(guān)的對(duì)策建議，為導(dǎo)游服務(wù)提供參考。關(guān)鍵詞：導(dǎo)游 服務(wù)質(zhì)量Abstract:Due to the increase in productivity of social labor, economic development, the individual39。s ability to pay has improved, people39。s consumption constitutes a change, tourism is increasingly being a necessity in people39。s the process of the tourism activities, the tour guide is the first line reception, the overall level of quality, service quality is good or bad, directly affect the social reputation of the tourism enterprises, but also to the image of a country or region. Guide service process still exist many problems, this article tour guide services and how to deal with a brief analysis of points, and then to put forward relevant suggestions, and provide a reference for the guide service.Keywords: tour guides service quality前 言 由于社會(huì)勞動(dòng)生產(chǎn)率的提高，經(jīng)濟(jì)發(fā)展，個(gè)人的支付能力有了提高，人們的消費(fèi)構(gòu)成發(fā)生變化，旅游日益成為人們生活中的一種需要。 以旅游資源和服務(wù)設(shè)施為條件，為旅游者在旅行游覽中提供各種服務(wù)性勞動(dòng)而
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