【正文】 Chapter One: Managers and ManagementMultiple Choice Questions1. When we classify managers according by their level in the organization they are described as _______.a. functional, staff and line managersb. top managers, middle managers and supervisorsc. high level and lower level managersd. general managers and administrative managers2. Conceptual skills relate to a manager’s ability to a. take a strategic view of how the parts of the organization function. b. solve detailed problems in groups. c. correctly evaluate organizational problems. d. understand and interact effectively with others in the organization.3. The ability to build networks and power bases that increase one’s power in the organization is referred to as _____.a. influence skillb. political skillc. controlling d. strategic skill4. A manager is someone who a. actually performs the service or produces the product. b. works anonymously behind the scenes. c. sets the goals of the organization. d. supervises the work of others.5. Which of the following skills is most important for top managers (CEO’s)? a. Interpersonal b. Technical c. Functional d. Conceptual6. A manager who has a reputation for being open and honest and understands how to motivate employees and customers is said to have good ________ skills. a. sales b. political c. Interpersonal d. technical7. Annie’s Pies produces cakes and pies that e in 207 different flavors that are shipped across the USA. Each week, 3 or 4 new flavors are added. Annie’s produces high quality cakes and pies using the best ingredients, it wastes little, and few employees work overtime because the business operates a. effectively. b. reliably. c. efficiently. d. flexibly.8. Doing a job in a way that achieves results without wasting any resources is referred to as being ______. a. effective. b. efficientc. conservatived. Both a and b.9. The importance of managerial roles varies depending on the _____.a. manager’s salaryb. manager’s acceptance by the employeesc. size of the organizationd. length of time the manager has worked in the organization10. According to Mintzberg, which management category includes the roles of figurehead, leader, and liaison? a. interpersonal b. informational c. decisional d. planning11. Which of the following roles is categorized as a decisional role? a. Monitor b. Disseminator c. Resource allocator d. Leader12. An organization must contain all except which of the following characteristics? a. purpose b. people c. structure d. product13. An organization is monly considered a a. systematic arrangement of people to sell goods or services. b. structural grouping of people to acplish a set of objectives. c. structural grouping of managers and subordinates who are attempting to increase profits. d. systematic grouping of people to establish procedures, rules, and regulations.14. Operatives can BEST be described as a. Those who actually do the tasks of an organization. b. Those who work anonymously behind the scenes. c. Manual laborers. d. Those who supervise others.15. The managers who work most closely with the operatives are known as a. top management. b. middle management. c. firstline managers. d. operative managers.16. The level of management that translates the goals of the organization into specific plans that lowerlevel managers can perform is known as a. top management. b. middle management. c. firstline managers. d. operative managers.17. _____ are responsible for making decisions about the direction of the organization and establishing policies that affect all organizational members. a. Operatives b. Top managers c. Middle managers d. Firstline supervisors18. Performing the task right and considering the relationship between inputs and outputs is a. effectiveness. b. goal attainment. c. efficiency. d. a management characteristic.19. If you get more output for a given input, you have a. decreased effectiveness. b. increased effectiveness. c. decreased efficiency. d. increased efficiency.20. In an organization, _____ translate(s) into goal attainment. a. effectiveness b. efficiency c. resource minimization d. managerial functions21. If a college cuts the cost of an education by using mostly parttime faculty and at the same time fails to adequately educate its students, it can be said to be doing the wrong things well. In other words, the college is a. efficient and effective. b. efficient but not effective. c. effective but not efficient. d. neither efficient nor effective.22. Tim39。s Tire Shop is concerned only with using the least amount of labor possible as it repairs/replaces the tires of its customers. Its primary goal is a. effectiveness. b. goal attainment. c. efficiency. d. management characteristics.23. All of the following are included in the four ponents of the management process except a. planning. b. organizing. c. leading. d. delegating.24. Mintzberg grouped the ten managerial roles into three primary headings. Which of the following is not one of these headings? a. interpersonal relationships b. transfer of information c. planning d. decision making25. As managers move up the organization, they do lessa. leadingb. controllingc. planningd. organizing26. Which of the following roles is most important for managers in small firms? a. disseminator b. leader c. spokesperson d. figurehead27. Katz developed four critical skills that managers must possess. Which of the following is not one of those four skills? a. conceptual b. interpersonal c. technical d. connection28. Angelo is well known for his skills in using the advanced programming software of the engineering field. In fact, it was his specialized knowledge that led to his promotion as manager. Which managerial skill is A