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【正文】 (海量營銷管理培訓資料下載，文件版權(quán)歸原作者所有 ) Six Sigma Thinking Wintle Huang 6σ 基本理念 2 / 36 Six Sigma Thinking By Wintle Huang (海量營銷管理培訓資料下載，文件版權(quán)歸原作者所有 ) 現(xiàn)有認識與學習期望？ ? 之前你了解 6σ活動嗎 ?如果是 ,你認為 6σ是什么 ? ? 你認為企業(yè)革新有必要嗎 ?為什么？ ? 你最希望從本課程學到什么 ? 課前思考 3 / 36 Six Sigma Thinking By Wintle Huang (海量營銷管理培訓資料下載，文件版權(quán)歸原作者所有 ) Six Sigma for Manager 1. 6σThinking 業(yè)務過程的統(tǒng)計性思考 理解偏差 業(yè)務水平與 6σ 6σ活動概念 基本統(tǒng)計知識 2. 6σKey Word CTQ Vital Few DPU / DPO / DPMO Cp / Cpk YFT / YRT / YND Z bench / Z level Y = f (x) DMAIC 4. 6σ改進工具 Brainstorming Process Mapping FMEA Pareto Chart QFD Rational Subgrouping MSA PCI Hypothesis Test ANOVA Box Plot DOE SPC Proof Fool 5. How to Implement the 6σ 六個主題 PFSS: 計劃與控制 OFSS: 角色 , 職責與培訓 IFSS: 項目選擇 6. 6σ 活動中的障礙分析 3. 6σ過程改進 Define Measurement Analysis Improvement Control 4 / 36 Six Sigma Thinking By Wintle Huang (海量營銷管理培訓資料下載，文件版權(quán)歸原作者所有 ) It is a business process that allows panies to dramatically improve their bottom line by Designing and monitoring everyday business activities in way that minimizes waste and resources while increasing customer satisfaction. Mike Harry ? Macro Quality with Micro Money ! ? Working Smarter ! Not Working Harder ! ? Do it Right First Time ! It is a highly disciplined process that helps us focus on developing and delivering nearperfect products and services. GE 數(shù)一數(shù) : 有多少個 “ O ” ocess co todrama e eir bottom line by Designing monitoringesosto tion. Macro Qua with Micro Moneor r ! No or HarDo ocess ocus on eloping and oducts services. “ O 5 / 36 Six Sigma Thinking By Wintle Huang (海量營銷管理培訓資料下載，文件版權(quán)歸原作者所有 ) 統(tǒng)計和業(yè)務 統(tǒng)計性思考方式是遵循如下三個原則 ,與學習和行動相關的一種基本原理 . ? 業(yè)務是相互聯(lián)系的流程 (Process)。 All work occurs in a system of interconnected processes. ? 所有的過程
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