【正文】 Take Over amp。 Rebranding Manual for General Managers ACCOR Hotels TAKE OVER amp。 REBRANDING MANUAL House Keeping ACCOR HOTELS April, 2020 INTRODUCTION This manual is intended as a reminder and checklist for the many tasks and actions required to successfully take over and rebrand an already operating hotel to an ACCOR branded property. However due to the very nature of hotel take overs, in that each property is unique in terms of age, condition, facilities, market positioning, location, etc, this should not be construed as a plete and entire manual of the tasks to be done. This should be regarded as a very broad and general guideline that should be adapted to each situation. In the formulation of the take over task and consequent action plan, the long and short term objectives of the Owners and Accor and the should be clearly established in order to ensure the final product meets the expectations of both parties. It is critical that through a rebranding process the property’s image and profile should be enhanced and that with the provision of Accor’s management and marketing expertise, tangible value will be added as a result. As previously mentioned and should be strongly emphasised, each Hotel is unique and the information within this manual should be adapted so as to meet the specific requirements of the project and location. It should be seen as a base from which to begin and a general guideline, not as a definitive plan to all takeover and rebranding projects. BRIEFING of DIVISION HEADS Project in general General Discussion on Owning Company and management Agreement. Discussion of any Hotel or Location idiosyncrasies Progress on any refurbishments and possible relaunching dates. Progress reports from Task Force members. Feasibility Study and Departmental review and proposed individual action plan. Plans on any refurbishments. Review power of attorney for bank signatures Review owning pany Hotel agreement as it pertains to CoOwners. Owning Company’s anization chart. Internal Owner relations. Name, Address and Telephone s of Board Members. Equity position of Owners. Capital expense Budget and approval procedures. Any special agreements and/or understanding with the Owning Company. Board Meeting timetable. Review of last Board Meeting minutes. Goals and Incentive Plan. Remendations for the Hotel Lawyer and Auditor. Administrative calendar for the Hotel. TAKE OVER amp。 REBRANDING TASK ASSIGNMENT CHECK LIST The purpose of this check list is to assign each department all necessary tasks to ensure the successful preparation for the opening of the hotel and that are pleted on time. The Executive for each Department should be the person responsible for the appropriate checklist and the formulation of the critical path. The following checklists are to be considered as a guideline for the formulation of the critical path and a more detailed checklist should be developed for each department concerned. Housekeeping Assess executive housekeeper Review payroll Review policies amp。 procedures Review training program Review condition of all FFamp。E Linen audit amp。 ordering replacement Accor standard Accor specifications guest room amenities Ordering guest room amenities Review all cleaning equipment Specification cleaning chemicals Review all maid carts quantity amp。 condition Blankets spec amp。 quantity Pillows spec amp。 quantity Review carpet cleaning contract Review cleaning schedules Review job description Review oganisation chart Review uniforms quantity amp。 condition Uniforms ordering Review uniforms policy Review pest control contract Review valet prices Review guest storage policies Review policy of fruit basket Review policy for flowers Review procedures – mini bar Review all forms Review room set up Review suites set up Review par stocks Identify areas requiring concentrated cleaning Action by Starting date Completion date Review PA cleaning schedules Review duty roster Review emergency procedures Review laundry volume Review laundry budget Review valet prices Relaunching amp。 rebranding action plan Review Operational manual Review house plant maintenance contract Review outside window cleaning procedure Review lost and found policies Review list of all guest supplies, apply Accor standards Review par stock for flow parties Review guest room layout Rebranding budget review Review layout of floor pantry Review keys policy requirements per area Check bed configuration chart Check room types chart Review cleaning standard Review service standard Costing guest supplies Review guest floor pantry set up Review minibar set up Review maid cart set up Laundry assess laundry manager review laundry job descriptions review operating procedures review anization chart review manning guide review training program review training schedule review all equipment review all FFamp。E review list of guest supplies review list of forms check license for laundry rebranding action plan relaunching date check equipment warranty record if applicable review maintenance program review procedures valet shop review job descriptions review laundry prices check quality amp。 stock of chemicals amp。 lists review safety program hotel survey of hotel charges review uniforms stock review cleaning schedule survey waste disposal check steam amp。 electricity supply review labor law review all kitchen amp。 bakery equipment amp。 utensils review all cleaning equip