【正文】 report Housekeeping / staff munication Housekeeping / guest munication Master key Trolley setup Guest room general cleaning sequence Bed making Bathroom cleaning Bedroom cleaning Turndown service Do not disturb display Guest plaints amp。 utensils review all cleaning equipment check quality, stock and supply of cleaning chemicals check musical instruments check printing material check canned dry food check beverages check food items fresh review pool functions linen Action by Starting date Completion date audit on condition of all mattresses audit on condition of all TV’s amp。 quantity Review carpet cleaning contract Review cleaning schedules Review job description Review oganisation chart Review uniforms quantity amp。 Rebranding Manual for General Managers ACCOR Hotels TAKE OVER amp。 ordering replacement Accor standard Accor specifications guest room amenities Ordering guest room amenities Review all cleaning equipment Specification cleaning chemicals Review all maid carts quantity amp。 lists review safety program hotel survey of hotel charges review uniforms stock review cleaning schedule survey waste disposal check steam amp。 behavior Pagers Daily briefing Staff performance appraisal Interview and recruitment Work schedule Stock requisition Entrance and lobby security Parking zone security Staff entrance control Video security Patrol Security supervisor Divisional accounting procedures Reservations section Reservations filing Geographic code Market segment code Reservations forecasts Reservation operation Tele operation Telephone answering Wakeup calls Guest phone inquiries Emergency guest assistance Pager system Staff phone calls Tele revenue control Ining facsimiles Booking and charging Front office reception Guest checkin Group checkin Guest room change/move Guest check out Front office cashier inquiries and messages guest relations officer/asst. managers VIP arrival and checkin Concierge Concierge checkin duties Concierge checkout duties Group luggage handling Concierge room change duties Communication board Doorman and porter Guest luggage storage Hotel vehicle maintenance Hotel vehicle operation Shift start Lost and found Guest plaints handling Walk through Daily room inspection VIP guests Group arrivals Folio checking and skipper handling General maintenance and repair Guests’ item storage Guest room double – locking Safety deposit box breaking Clinic amp。 marketing evacuation Public relations evacuation Rooms division evacuation Kitchen evacuation Food amp。B report Financial Engineering Sales Rooms department . Monthly design meeting with designer Post relaunching weekly project meeting Monthly progress report The monthly progress report should be formulated by the hotel GM/Take Over Task Force Manager/Engineering team/DOSM It should contain progress on rebranding plus recruitment progress of key staff, Owner related issues, marketing activity, financial status. Policies and Procedures Rooms Division (as per ACCOR Operations manuals) SOP LSOP VIP Policy Guest privacy Log book Maintenance requests Guest illness Pets amp。E review list of guest supplies review list of forms check license for laundry rebranding action plan relaunching date check equipment warranty record if applicable review maintenance program review procedures valet shop review job descriptions review laundry prices check quality amp。 procedures Review training program Review condition of all FFamp。 REBRANDING TASK ASSIGNMENT CHECK LIST The purpose of this check list is to assign each department all necessary tasks to ensure the successful preparation for the opening of the hotel and that are pleted on time. The Executive for each Department should be the person responsible for the appropriate checklist and the formulation of the critical path. The following checklists are to be considered as a guideline for the formulation of the critical path and a more detailed checklist should be developed for each department concerned. Housekeeping Assess executive housekeeper Review payroll Review policies amp。 rebranding action plan Review Operational manual Review house plant maintenance contract Review outside window cleaning procedure Review lost and found policies Review list of all guest supplies, apply Accor standards Review par stock for flow parties Review guest room layout Rebranding budget review Review layout of floor pantry Review keys policy requirements per area Check bed configuration chart Check room types chart Review cleaning standard Review service standard Costing guest supplies Review guest floor pantry set up Review minibar set up Review maid cart set up Laundry assess laundry manager review laundry job descriptions review operating procedures review anization chart review manning guide review training program review training schedule review all equipment review all FFamp。B twice weekly meetings minutes weekly progress report Weekly minutes of relaunching ceremony meeting Weekly minutes of sales department Monthly sales report to corporate office Weekly forecast meeting Weekly minutes of purchasing department Weekly minutes of accounting department Monthly controller’s report to corporate office Monthly reports to corporate office should include the following topics Overview of pro