【正文】
The Salesperson 銷售人員 HengAn Consumer Products 恒安消費(fèi)產(chǎn)品 Sales Training 銷售培訓(xùn) Salesperson Page 2 Basic Sales Skills 基本銷售技能 ? Discussion: What are the basic personal skills of a salesperson? 討論: 銷售人員應(yīng)該具備什么樣的個(gè)人基本技能? Salesperson Page 3 Basic Personal Tasks and Skills 銷售人員的個(gè)人基本任務(wù)和技能 ? Responsibility for self management 自我管理的 責(zé)任 ? Indepth product knowledge 對(duì)產(chǎn)品有深入的認(rèn)識(shí) ? Ability to handle questions 處理問題 的能力 ? Ability to feel customer’s real needs 能了解客戶的真正 需要 ? Ability to give presentations 作 演示 介紹的能力 ? Ability to handle plaints 處理投訴 的能力 ? Hand out literature, samples etc. 分發(fā)有關(guān)的資料、樣品等 ? Knowing price structures 了解 貨品的價(jià)格結(jié)構(gòu) Salesperson Page 4 Needs of the Salesperson 銷售人員的需要 ? Discussion: What external tools does a salesperson need to do their job successfully? 討論: 銷售人員需要什么樣的外部工具來成功地完成他們的工具? ? Discussion: What is the most valuable external tool to the successful salesperson? 討論: 對(duì)于銷售人員來說,什么樣的外部工具是最有價(jià)值的? Salesperson Page 5 How to find information on the actual or potential customer? 如何尋找現(xiàn)有或潛在客戶的信息 ? Most Important Tool 最重要的工具 Information! Salesperson Page