【正文】
The Salesperson 銷售人員 HengAn Consumer Products 恒安消費產品 Sales Training 銷售培訓 Salesperson Page 2 Basic Sales Skills 基本銷售技能 ? Discussion: What are the basic personal skills of a salesperson? 討論: 銷售人員應該具備什么樣的個人基本技能? Salesperson Page 3 Basic Personal Tasks and Skills 銷售人員的個人基本任務和技能 ? Responsibility for self management 自我管理的 責任 ? Indepth product knowledge 對產品有深入的認識 ? Ability to handle questions 處理問題 的能力 ? Ability to feel customer’s real needs 能了解客戶的真正 需要 ? Ability to give presentations 作 演示 介紹的能力 ? Ability to handle plaints 處理投訴 的能力 ? Hand out literature, samples etc. 分發(fā)有關的資料、樣品等 ? Knowing price structures 了解 貨品的價格結構 Salesperson Page 4 Needs of the Salesperson 銷售人員的需要 ? Discussion: What external tools does a salesperson need to do their job successfully? 討論: 銷售人員需要什么樣的外部工具來成功地完成他們的工具? ? Discussion: What is the most valuable external tool to the successful salesperson? 討論: 對于銷售人員來說,什么樣的外部工具是最有價值的? Salesperson Page 5 How to find information on the actual or potential customer? 如何尋找現有或潛在客戶的信息 ? Most Important Tool 最重要的工具 Information! Salesperson Page