4086sigmabb的教材(已修改)
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【正文】 Company Confidential BB_M02 Process Version 3 January 20xx Process Mapping Company Confidential BB_M02 Process Version 3 January 20xx 2 Learning Objectives To: ? Understand where Process Mapping fits into MEDIC ? Understand what is a Process Map ? Understand why a Process Map is necessary ? Learn the ponents of a Process Map ? Review examples of Process Maps ? Learn how to create a Process Mapping ? Execute a Process Mapping exercise Company Confidential BB_M02 Process Version 3 January 20xx 3 Process Mapping ? Quantify waste ? Identify possible BoB/WoW levers ? Experiment ? Isolate and verify the root cause by focusing amp。 splitting dictionaries using data ? Conclude what conditions have to be improved / redesigned ? Update MFR ? Generate solutions ? Verify solutions ? Define permanent counter measures ? Risk analysis ? Describe the modified process: new process map ? Update MFR ? Design the implementation plan ? Define/track activities ? Track counter measures implementation ? Communicate and clarify to the anisation ? Improve ? Track performance ? Update MFR ? Ensure changes are anchored in the anization ? Train all relevant people ? Standardize ? Modify audit checklists ? Track improved performance ? Update MFR A mon view of the ?as is? process and how well it is performing Identify critical causes and/or levers (The vital few) Describe and Design the improved process Draw up the implementation plan and introduce confirm results Establish control and hand over to process owner. Map Measure Explore Evaluate Define Describe Implement Improve Control Conform ? Describe problem (or opportunity) and objective ? Measure historical performance trends ? Set up measurement system ? Map current process ? Share available knowledge and get a mon view ? Manage by facts, not opinions ? Start MFR Report Company Confidential BB_M02 Process Version 3 January 20xx 4 Processes are important ? Almost all quality gurus and almost all management gurus agree that processes must be defined, – the most important processes must be identified and given special attention – all processes must be managed – all processes must be improved Of course, it may be easier to manage departments or functions. Company Confidential BB_M02 Process Version 3 January 20xx 5 What is a process? ? Wherever work is being done by one or more people there is a process. – EFQM definition: ? A process is a sequence of steps which adds value by producing required outputs from a variety of inputs. – A better definition: ? A process is a work of interdependent ponents that work together to achieve benefits for the stakeholders. Company Confidential BB_M02 Process Version 3 January 20xx 6 What is a Process Map? ? A Process Map is a graphical il
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