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lustration of the ACTUAL – “As is” – process that allows us to produce one unit of product, data, or information. ? The Process Map depicts each unit operation or task in the process. ? Generally, there are two types of Process Maps – Flow Chart – Deployment Flow Diagram Company Confidential BB_M02 Process Version 3 January 20xx 7 Why Process Map? ? Normally one person does not have a plete understanding of the entire process, therefore the Process Map bees: – An agreed upon foundation for the team activity – A view of where your activity fits into the overall process – Identification of outputs needing measurement studies – Identification of outputs for capability studies – Opportunities for identification and elimination of nonvalue add steps – If you have the data, estimates of: ? Defects Per Million Opportunity (DPMO) ? Cycle time (CT) ? Cost Of Poor Quality (COPQ) – Your first attempt to identify all of the X’s that may impact the process. Company Confidential BB_M02 Process Version 3 January 20xx 8 Versions of a Process At this time we are only interested in the “What it actually is…” At least Three Versions (Usually) What You Think It Is... What You Would Like It To Be... What It Actually Is... Company Confidential BB_M02 Process Version 3 January 20xx 9 Components of a Process Map ? Operational Steps or Tasks ? Decision Points ? Start or Stop Point ? Delay Points ? Internal Storage Software packages use different terminology for shapes Company Confidential BB_M02 Process Version 3 January 20xx 10 Example Process Map Decision 3 Good Bad Good Bad Start Task 1 Task 2 Decision 1 Storage Task 4 Decision 2 Task 5 Bad End Good Scrap Decision 1 Scrap Task 3 Bad Good Generic Process Flow Map Company Confidential BB_M02 Process Version 3 January 20xx 11 Two Different Types of Process Maps ? Process Flow Diagram – Typically, applicable when the process is contained within a: ? Function Silo ? A Department within a Functional Silo ? A piece of equipment ? Deployment Flow Diagram – Typically, applicable when the process bounces between : ? Different Functional Silos ? Several Departments within a Functional Silo ? Several job functions – Very easy to identify Nonvalue added steps Company Confidential BB_M02 Process Version 3 January 20xx 12 Different Types of Process Maps Process Flow Map Process Flow Map A Begins Load skins in racks Install in jig and drill Return for rework A Apply spray dot Trim, remove lug, deburr, clean amp。 apply sealing Verify prior trim Manual rivet, identify and mark B Rework dots Drill identification holes Automatic riveting Apply liquid shim Final drill, countersink B C Ends Fastener/ bracket installation Clean, ident. and scratch repair Ship to next step C Inspect Inspect Company Con