【正文】 on the salary system. Main problems in the pensation of internal equity, personal and external equity. Internal inequity caused employees to pete with each other, the spirit of unity and cooperation。 individual unfair to work enthusiasm drops。 external unfairness resulted in the loss of talent. This paper uses the scientific salary system design method, the pletion o f YB pany salary system design. To help managers to grasp the concept of modern human resources management based on the normative pany management system, but also makes me in practice to deepen the understanding and the understanding of salary design. Keywords： Human resource management, Compensation system, Compensation satisfaction, Salary system design III 目 錄 摘 要 ................................................................................................................................................. I Abstract .......................................................................................................................................... II 第一章 緒論 .................................................................................................................................... 1 研究背景和 意義 ................................................................................................................ 1 文獻(xiàn)綜述 ............................................................................................................................ 1 薪酬滿意度的內(nèi)涵 ................................................................................................. 1 薪酬滿意度的相關(guān)理論 ......................................................................................... 2 薪酬滿意度的維度與測量 ..................................................................................... 4 研究內(nèi)容和 研究方法 ........................................................................................................ 5 第二章 YB 公司概況與薪酬管理體系現(xiàn)狀 ................................................................................. 6 YB 公司概況 ..................................................................................................................... 6 人力資源現(xiàn)狀 .................................................................................................................... 7 薪酬管理體系現(xiàn)狀 ............................................................................................................ 7 本章小結(jié) ............................................................................................................................ 9 第三章 薪酬滿意度調(diào)查與問題分析 .......................................................................................... 10 3． 1 薪酬滿意度問卷調(diào)查設(shè)計 .......................................................................................... 10 影響薪酬滿意度的原因分析 .............................................................................. 10 調(diào)查問卷的設(shè)計與發(fā)放 ...................................................................................... 10 調(diào)查問卷統(tǒng)計分析 ......................................................................................................... 12 薪酬管理系統(tǒng)問題分析 ................................................................................................. 14 薪酬水平滿 意度低 .............................................................................................. 14 薪酬結(jié)構(gòu)不科學(xué) .................................................................................................. 14 薪酬制度缺乏公平性和激勵性 .......................................................................... 15 本章小結(jié) ......................................................................................................................... 15 第四章 YB 公司薪酬體系的再設(shè)計 ........................................................................................... 16 設(shè)計的思路與目標(biāo) ......................................................................................................... 16 設(shè)計原則與思路 .................................................................................................. 16 設(shè)計目標(biāo) .............................................................................................................. 17 IV YB 公司薪酬新方案 ....................................................................................................... 18 YB 公司管理人員薪酬體系設(shè)計 ........................................................................ 18 YB 公司業(yè)務(wù)人員薪酬體系設(shè)計 ........................................................................ 23 YB 公司新舊薪酬體系比較分析 ................................................................................... 24 本章小結(jié) ......................................................................................................................... 25 結(jié) 論 .............................................................................................................................................. 26 參考文獻(xiàn) ........................................................................................................................................ 27 附錄一 員工薪酬滿意度調(diào)查問卷 .............................................................................................. 28 附錄二 工作說明書 ...................................................................................................................... 30 附錄三 員工崗位評價因素定義及分級表 .................................................................................. 32 附錄四 員工崗位評價打分表 ...................................................................................................... 36 附錄五 銷售顧 問工作說明書 ...................................................................................................... 38 致 謝 .............................................................................................................................................. 40 第一章 緒論 1 第一 章 緒論 研究背景和 意義 在現(xiàn)代經(jīng)濟(jì)中，服務(wù)業(yè)在經(jīng)濟(jì)領(lǐng)域中的地位越來越重要，發(fā)展也越來越迅猛，一些國家已經(jīng)從工業(yè)經(jīng)濟(jì)變?yōu)榉?wù)經(jīng)濟(jì)，我們可以看到，在未來經(jīng)濟(jì)發(fā)展趨勢中，服務(wù)業(yè)將有更大的發(fā)展空間。然而，隨著經(jīng)濟(jì)的快速增長，企業(yè)都不可避免地面臨著各種問題和挑戰(zhàn)。譬如，全球化的 市場競爭、成本上升、對人