【正文】 個(gè)供應(yīng)商 BuiltInQuality 制造質(zhì)量 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 15 GMS Do not 不要 Accept 接受 Build制造 Ship傳遞 a Defect! 缺陷 Solve Problems Through Teamwork! 團(tuán)隊(duì) 合作解 決問(wèn)題 ！ BuiltInQuality Motto 制造 質(zhì) 量口 號(hào) Satisfy Your Customer… 滿 足 你 的客 戶 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 16 GMS Quality Through Teamwork – Know Your Customer! What water leaks? I don’t see any water leaks 什 么 漏雨？我 沒(méi)發(fā)現(xiàn) 漏雨。 This car wasn’t made on my shift The problem is Press Shop. The flange is too long. 問(wèn)題 出自沖 壓 ， 邊緣 過(guò) 長(zhǎng) I won’t run any trial until I have an assembly method from Industrial Engineering and the manpower. The problem is that the pieces are bad from the supplier. 問(wèn)題 在于供 應(yīng)商的材料不好。 It is not from my area, maybe it’s the sealer 這輛車(chē) 不是我 輪 班造的。 在 沒(méi) 有工 業(yè) 工程裝配方法及人力的情 況下，我不做任何 試驗(yàn) 。 這 不是我 負(fù)責(zé) 的地方，也 許 是粘 膠 負(fù)責(zé) Don’t run away from the problem! 不要逃避 問(wèn)題 ! GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 17 GMS Living up to the Motto. . . 符合 口號(hào) . . . What Is a Defect? 什 么 是缺陷？ Group Discussion 小 組討論 Defect 缺陷 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 18 GMS A defect is a product that does not meet the established quality standard. 缺陷是不合 已 定 標(biāo) 準(zhǔn)的 產(chǎn) 品。 Measurement of a quality characteristic 質(zhì) 量性能 測(cè) 量 Vehicle 車(chē)輛 號(hào) Upper Specification Limit 規(guī) 格上限 Lower Specification Limit 規(guī) 格下限 Quality Standard 質(zhì)量標(biāo)準(zhǔn) Defect 缺陷 Defect 缺陷 x x GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 19 GMS Why are defects undesirable? 為什么缺陷不受歡迎？ ? Defects may also result in … 缺陷 還 可能 導(dǎo) 致 ? High warranty costs 過(guò) 高保修成本 ? Lost customer sale 失去客 戶 Defects Require Correction = Correction is Waste 缺陷需要 糾 正 —糾 正就是浪 費(fèi) GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 20 GMS QUALITY IS EVERYONE’S RESPONSIBILITY 質(zhì) 量是每 個(gè) 人的 職責(zé) ? Design, Engineering, Production, Quality, Support Departments and Suppliers. 設(shè)計(jì) ，工程，生 產(chǎn) ， 質(zhì) 量，相 關(guān) 部 門(mén) 及供 應(yīng) 商 OUR Best Resources: 我 們 最好的 資 源 : → PEOPLE 員 工 OUR Goal : 我 們 的目 標(biāo) ： → Everyone is a Quality Inspector 人人都是 質(zhì)檢員 → Everyone is a Problem Solver 人人都是 問(wèn)題 解 決 者 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 21 GMS WHO IS RESPONSIBLE FOR QUALITY? 誰(shuí)對(duì)質(zhì)量負(fù)責(zé)？ GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 22 GMS ME!!! 我！ GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 23 GMS Health and Safety Priority Team Concept People Involvement Open Communication Process Controlled External Transportation Manufacturing Process Validation InProcess Control Verification Quality System Management Scheduled Shipping / Receiving Level Vehicle Order Schedules Supply Chain Management Values Vision/ Mission Shop Floor Management Internal Pull / Delivery Andon Concept Problem Solving Simple Process Flow Standardized Work Small Lot Packaging Quality Feedback/ Feed forward Visual Management Management by TAKT Time Work place Organization Continuous Improvement Process Lean Design of Facilities, Equipment, Tooling and Layout Business Plan Deployment Total Productive Maintenance Fixed Period Ordering System/ Order Parts GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 24 GMS Reflect voice of the customer 反映顧客的心聲 Simple, clear support user 簡(jiǎn)單、清晰， 有利操作者 Clearly Measurable at point of use 在使用上可明確測(cè)量 Key Points of Good Quality Standards: 質(zhì)量標(biāo)準(zhǔn)的要點(diǎn)： In user’s Std. Work posted visual 在操作者的標(biāo)準(zhǔn)化 工作或張貼出來(lái) Standards Must Support the Operator, too – Not only the Engineer!!! 標(biāo)準(zhǔn)不僅有益于設(shè)計(jì)者， 也有益于操作工人 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 25 GMS Not tighter than those applied at the previous process 不要比前道工序的更嚴(yán)格 Key Points of Good Quality Standards: 質(zhì)量標(biāo)準(zhǔn)的要點(diǎn)： Final Inspection Standard: Gap +/ 1mm FINAL INSPECTION BODY SHOP Body Shop Standard: Gap +/ 2mm GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 26 GMS Use master parts and boundary samples as required to make visual 標(biāo)準(zhǔn)件與邊界樣件需要目視化 Key Points of Good Quality Standards: 質(zhì)量標(biāo)準(zhǔn)的要點(diǎn)： Boundary Samples should visually indicate OK – Not OK condition to help operators make quick, good decisions 邊界樣件應(yīng)該標(biāo)明好或不好，以便 操作人員迅速且更好地下決定。 Visually ―describing‖ the defect is Not a Boundary Sample! 目視化標(biāo)明缺陷不是邊界樣件！ Crater more than this size is not acceptable 不接受焊口大于此尺寸 Example of a Boundary Sample 邊界樣品的范例 GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 27 GMS Create a ―StandardsBased‖ Culture 創(chuàng)造一個(gè)以標(biāo)準(zhǔn)為基點(diǎn)的文化氛圍 I wouldn’t buy this! Doesn’t look good to me! My opinion is… This does not meet the standard.. Talk in terms of The Standard, not opinions! 以標(biāo)準(zhǔn)為基點(diǎn)，而非觀點(diǎn)！ GMS Orientation Builtin quality GMDAT/DIMC Confidential Version Date Slide 28 GMS Manufacturing Process Validation Quality System Management Quality Feedback/ Feed forward Standardized Work Visual Management Management by TAKT Time Work place Organization Andon Concept Problem Solving Continuous Improvement Process Lean Design of Faci