生產(chǎn)管理概論-文庫吧
2025-01-27 13:14 本頁面
【正文】 ip processes ? Identify, attract, and build relationships with external customers and facilitate the placement of orders. 2. New service/product development processes ? Design and develop new services or products from inputs received from external customer specifications. 3. Order fulfillment processes ? The activities required to produce and deliver the service or product to the external customers. 4. Supplier relationship processes ? Select suppliers of services, materials and information and facilitate the timely and efficient flow of these items into the firm. 12 生產(chǎn)管理概論 問題討論 ? 顧客要什麼 ― wii vs. PS3 ? Dell 的成功 ?中衛(wèi)體系 vs. 彼此競(jìng)爭(zhēng)的供應(yīng)商 13 生產(chǎn)管理概論 Operations as the Technical Core Operations Finance/Accounting Human Resources Marketing Suppliers Production and Inventory data Capital budgeting requests Capacity expansion and Technology plans Budgets Cost analysis Capital investments Stockholder requirements Orders for materials Production and delivery Schedules Quality Requirements Design/ Performance specs Material availability Quality data Delivery schedules Designs Product/Service Availability Leadtime estimates Status of order Delivery schedules Sales forecasts Customer orders Customer feedback Promotions Personnel needs Skill sets Performance evaluations Job design/work measurement Hiring/firing Training Legal requirements Union contract negotiations 14 生產(chǎn)管理概論 作業(yè)管理的範(fàn)籌 1 ? 系統(tǒng)設(shè)計(jì) – 產(chǎn)品與服務(wù)的設(shè)計(jì) – 製程選擇 – 產(chǎn)能規(guī)劃 – 設(shè)施規(guī)劃 – 工作系統(tǒng)的設(shè)計(jì) ? 系統(tǒng)作業(yè) – 品質(zhì)管制 – 總 體 規(guī)劃 – 存量管理 – 物料需求計(jì)劃 – 專案管理 15 生產(chǎn)管理概論 Operations Roadmap(作業(yè)管理的範(fàn)籌 2) Competing with Operations Operations As a Competitive Weapon 1 Operations Strategy 2 Process Design Strategy 3 Designing Value Chains Supply Chain Design 9 Lean Systems 11 Location 10 Designing and Improving Processes Process Analysis 4 Process Performance and Quality 5 Process Capability 6 Process Layout 7 Planning and Managing Projects 8 Operating Value Chains Information Technology and Value Chains 12 Forecasting 13 Inventory Management 15 Resource Planning 16 Scheduling 17 Aggregate Planning 14 Outes 16 生產(chǎn)管理概論 作業(yè)管理的責(zé)任 (作業(yè)管理的範(fàn)籌 3) 產(chǎn)品 服務(wù) 規(guī)劃 – 產(chǎn)能 – 地點(diǎn) – – 自製或外購(gòu) – 佈置 – 專案 – 排程 控制 – 存貨 – 品質(zhì) 成本 生產(chǎn)力 組織 – 中央集權(quán)的程度 – 製程選擇 用人 – 雇用 /遣散 – 加班 指導(dǎo) – 獎(jiǎng)勵(lì)計(jì)畫 – 工作命令
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