【正文】 ensuring the success of the hotel.我們的業(yè)主方上海民強(qiáng)投資有限公司（上海民都置業(yè)發(fā)展公司）在這個酒店工程項(xiàng)目上投資近1億，足見其對此項(xiàng)目的重視。更不用說，他們將致力于確保酒店的成功。The hotel you are joining will have the privilege of being the first International 5 star hotel to open and operate in the Zhabei district which is now beginning to emerge as the new CBD area of Shanghai as many panies move their operations into the district.在座各位所加入的銘德君華酒店將會成為閘北區(qū)第一家五星級酒店，而閘北區(qū)本身也即將以商務(wù)中心地區(qū)的新姿態(tài)吸引許多跨國公司。Our hotel will feature 288 rooms, 5 Food amp。 Beverage outlets, extensive conference and banqueting facilities, a health spa and fitness center, 3 executive floors including the Meritus Club Lounge and a swimming pool. These facilities are very important for drawing guests to e and stay at the hotel. However what is more important and vital to the success of our hotel, is the wele they receive when they arrive, the service they receive during their stay, the farewell they receive when they depart and the follow up service they receive afterwards – this all es down to the hotel’s most important resource – YOU, our staff. Our service promise is Asian Grace, Warmth and Care each time a Guest stays. We don’t just promise good service or excellent service – we promise warm service that cares!我們的酒店擁有288間客房，5處餐飲場所，寬敞的會議及宴會設(shè)施，健身中心和水療館，3個樓層的行政樓，包括君華會和游泳池。這些設(shè)施是吸引客人前來入住的主要原因，然而對于酒店成功更重要和關(guān)鍵的是我們的迎接和送別服務(wù)在客人入住期間所感受到的服務(wù)，在他們離店時的送別服務(wù)，他們再次入住的跟進(jìn)服務(wù)；這些都取決于酒店最重要的資源你們，我們的員工。我們的服務(wù)承諾是在客人每次入住時亞洲式優(yōu)雅、熱情和關(guān)愛。我們不單單承諾提供良好的服務(wù)，我們承諾的是能讓客人感受到關(guān)愛的服務(wù)！You will receive a great deal of training over the next few weeks to enable you to help provide this level of service to our guests once the hotel opens. For those of you have worked in preopening hotels before, you will know that it is hard work, but you will also know the thrill of when the hotel opens after all of your hard work. We are now in the final 90 day period prior to our soft opening, this is a vital and busy period to ensure that all of the hotel’s systems, equipment and operations are installed, checked and tested prior to opening for our guests. I encourage you to listen to your supervisors, managers and Department Heads, learn all you can and work hard – together we will make this one of the best fivestar hotel in Shanghai.在接下來的數(shù)周,你將接受大量的培訓(xùn)，有助于一旦酒店開幕，你能夠?yàn)槲覀兊目腿颂峁┻@樣的服務(wù)水準(zhǔn)。對于那些有酒店籌備工作經(jīng)驗(yàn)的人來說，你就會知道，工作很艱苦，但你也會知道酒店開業(yè)是你所有辛勤工作的最好回報。距離酒店開業(yè)還有最后的90天，而我們的試營業(yè)，則是一個重要和繁忙的時期，在向我們的客人開放之前，確保所有酒店的系統(tǒng)、設(shè)備和營運(yùn)的安裝、檢查和測試。鼓勵你傾聽你的主管、經(jīng)理及部門總監(jiān)，努力學(xué)習(xí)和工作讓我們會齊心協(xié)力，將銘德君華大酒店打造成上海最好的5星級酒店之一。Again I wele you to the hotel. I am sure that your experience with Meritus will be a rewarding one and I look forward to working with you all to make this not just a good hotel, but a great hotel that cares for its guests and sees them returning often to enjoy our hospitality.在此歡迎你們的加入。我相信你的經(jīng)驗(yàn)對君華將是一個有幫助的，我期待著與你一起工作，使銘德君華大酒店不僅是一個很好的酒店，而是一個關(guān)心客人、期待客人再次入住并享受我們“盛情和款待的酒店。General Manager總經(jīng)理OWNING COMPANY INTRODUCTION業(yè)主簡介Shanghai Minqiang Investment (Group) Co. Ltd came into existence from Shanghai Minqiang Housing Development Co. Ltd. The pany has developed and acplished several engineering projects since engaged in the housing industry such as Mingde International Plaza and Meritus Mingde Shanghai.Through experienced in the market for a dozen times of years, Minqiang is bined with the local feature in the change of market and has formed a development idea and sales mind with its own character. With the development of the pany scale, the group pany is forming a business chain among Housing Development, Hotel Management, Estate Management, Furniture Appliance and Building Material Production in order to stand in the market and widen the business space, thus contributing to the housing development in Shanghai.上海民強(qiáng)投資（集團(tuán)）有限公司由上海民強(qiáng)房地產(chǎn)發(fā)展有限公司改組成立。早在1995年公司從事滬上房地產(chǎn)業(yè)以來，已先后開發(fā)完成和在建的項(xiàng)目有：萬榮陽光苑、麗景翠庭、銘德國際廣場、銘德君華大酒店等相關(guān)項(xiàng)目。上海民強(qiáng)經(jīng)過十幾年的市場歷練，緊密結(jié)合當(dāng)?shù)厥袌霭l(fā)展變化特點(diǎn),逐步形成了富有自身特色的開發(fā)理念和營銷思路。隨著企業(yè)規(guī)模的持續(xù)發(fā)展壯大，集團(tuán)公司正在形成房地產(chǎn)開發(fā)、酒店經(jīng)營、物業(yè)管理、家居用品及建材生產(chǎn)加工的業(yè)務(wù)鏈,以期立足市場，拓寬業(yè)務(wù)空間，為上海的房地產(chǎn)發(fā)展貢獻(xiàn)綿薄之力。CHAPTER 1第一章INTRODUCTION OF MERITUS君華管理公司簡介 MERITUS MINGDE SHANGHAI上海銘德君華大酒店簡介INTRODUCTION OF MERITUS 君華管理公司簡介Meritus Management was founded in 1991, is headquartered in Singapore. Our mitment is to reliably deliver a consistent experience of Asian Grace, Warmth amp。 Care at every Meritus Hotel amp。 Resort. Our core values are to provide our guests with an experience of Asian Grace, Warmth and Care君華酒店管理創(chuàng)立于一九九一年，總部位于新加坡。在每一個君華的酒店和度假村有效傳遞亞洲式殷情好客之服務(wù)，提供給我們客人亞洲式優(yōu)雅，熱情，關(guān)心的特別體驗(yàn) MERITUS HOTELS amp。 RESORTS君華酒店集團(tuán)Meritus Mingde Shanghai is managed by Meritus Hotels and Resorts, a Luxury Asian brand that prides itself in offering the finest hospitality for the business and leisure traveler.Trading under a Latin name that denotes ‘deserving of merit’ and fused into an Asian mark that depicts quality of excellence and worth, the Meritus brand is a true representation of our eastern roots with respect towards western sophistication.上海銘德君華大酒店由新加坡君華酒店管理集團(tuán)管理。品牌名稱源自于拉丁文，原意為“品質(zhì)精神”，承載著君華品牌亞洲式的卓越品質(zhì)和價值，是東方的傳統(tǒng)與西方的現(xiàn)代完美的融合。Meaning and positioning君華集團(tuán)含義和定位：Meritus is derived from Latin, symbolize “high quality”. Meritus is Asianstyle luxury hotel brand. Whether for business or leisure, you will fully experience of Asian Grace, Warmth amp。 Care .源于拉丁文，Meritus意指“品質(zhì)精美”。君華為亞洲式豪華酒店品牌。無論商務(wù)或休閑，您將深切體驗(yàn)其獨(dú)特的亞洲殷勤待客之道。The gold silk:金絲綢之帶：The Group is symbolized by a silk ribbon. The Meritus logo consists of the seal of quality and a golden Ribbon. The sed represents History, Quality, Style and dedication and is a guarantee of our mitment to consistently deliver our signature Asian Hospitality to our guests. The ribbon symbolizes silk, the highly sought after item that first linked the East with the West. With its exotic Asian feel and a certain grace and elegance, wearers are associated with taste, class and leadership.集團(tuán)象征著貫穿東方文化與貿(mào)易交流的信物，絲綢代表著東方情懷和尊貴優(yōu)雅。君華金絲綢之帶意蘊(yùn)著東方古是情懷、優(yōu)雅、尊貴及領(lǐng)導(dǎo)地位。MERITUS MINGDE SHANGHAI上海銘德君華大酒店Located in the Zhabei district, one of the n