【正文】 ................... 72 6. 銷售支持篇 ...................................................................................................... 72 加盟商操作制度 ................................................................................. 72 業(yè)務(wù)環(huán)節(jié) ..................................................................................... 73 各環(huán)節(jié)的業(yè)務(wù)約定 ....................................................................... 73 銷售支持流程 ..................................................................................... 74 客戶疑問處理流程 (由運營經(jīng)理再確認中 ,待定 ).................................... 75 加盟商管理平臺（尚在開發(fā) ,待定） .................................................... 75 CRM系統(tǒng) ......................................................................................... 75 CRM（客戶關(guān)系管理）操作系統(tǒng)介紹 ......................................... 75 使用 CRM的好處 ....................................................................... 76 CRM的執(zhí)行方法 ........................................................................ 76 《 CRM操作說明書》下載方式 ................................................... 79 7. 培訓(xùn)篇（請培訓(xùn)部協(xié)助修改） .......................................................................... 79 封閉式培訓(xùn)的形式 .............................................................................. 79 培訓(xùn)地點 ..................................................................................... 79 培訓(xùn)對象 ..................................................................................... 80 培訓(xùn)周期 ..................................................................................... 80 場所要求 ..................................................................................... 80 培訓(xùn)性質(zhì) ..................................................................................... 80 封閉式培訓(xùn)的課程設(shè)置 ...................................................................... 80 基礎(chǔ)培訓(xùn) ..................................................................................... 80 產(chǎn)品培訓(xùn) ..................................................................................... 81 競爭分析 ..................................................................................... 81 《 慧聰網(wǎng)加盟商運營手冊》 銷售培訓(xùn) ..................................................................................... 81 激勵培訓(xùn) ..................................................................................... 82 實戰(zhàn)演練 ..................................................................................... 82 考核 ............................................................................................ 82 封閉式培訓(xùn)日程計劃 .......................................................................... 83 封閉式培訓(xùn)的考核 .............................................................................. 83 封閉式培訓(xùn)的人員篩選及淘汰 ............................................................ 84 封閉式培訓(xùn)費用預(yù)算 .......................................................................... 84 8. 經(jīng)營篇 ............................................................................................................. 85 部門團隊 建設(shè) ..................................................................................... 85 銷售部門規(guī)劃 .............................................................................. 85 管理層編制 ................................................................................. 86 客戶顧問編制 .............................................................................. 86 崗位職責(zé) ..................................................................................... 86 人力資源管理 ..................................................................................... 88 季度月度人員預(yù)算 ....................................................................... 88 招聘計劃 ..................................................................................... 89 招聘渠道 ..................................................................................... 90 招聘流程 ..................................................................................... 90 招聘職位描述及職位要求 ............................................................ 91 面試流程 ..................................................................................... 91 應(yīng)聘人員登記表 .......................................................................... 93 面試考查登記表 .............................................................................. 95 解聘員工規(guī)則 .................................................................................. 96 人員離職解聘制度 .................................................................... 96 薪資考核制度 ......................................................................................... 96 薪酬結(jié)構(gòu)組成比例 ........................................................................... 96 顧問職位待遇以及考核標準 ............................................................ 97 經(jīng)理職位待遇以及考核標準 ............................................................ 98 績效工資和績效考核 ....................................................................... 99 激勵政策 .............................................................................................. 104 提成制度 ....................................................................................... 104 獎金制度 ....................................................................................... 104 晉升制度 ....................................................................................... 106 淘汰制度 .............................................................................................. 106 . 淘汰規(guī)則 ....................................................................................... 106 . 淘汰流程 ....................................................................................... 106 日常管理制度 ....................................................................................... 107 . 員工工作日常行為規(guī)范