【正文】 se tell me about the training, education and work experiences that have helped prepare you for this position? (Tell me about your employment history) Employment Experience – Part time, Full time, directly related experience where necessary Relevant Technical Skills Achievements – Leadership patterns of success in past career experiences Training amp。 Background for position Communication Skill INTERVIEWING QUESTIONS Rating (15) 1 Tell me what you consider to be your major acplishment in your current job. 2 Tell me about a time when someone at work told you that you provided excellent service? OTHER QUESTIONS Rating (15) 3. At some point we have all worked with a supervisor who told us to do something differently than how we’ve been doing it. Tell me about a time when this happened to you? 4 Describe a situation where you worked closely with others to get a difficult job done? 5 Tell me about a time when you had an upset customer and you had to turn the situation around? 6 In your last performance appraisal, what were you praised for? What were areas for development? (strengths/weakness) 7 What extracurricular activities did you participate in school/university/ previous pany? 8 Can you work rotating shifts? Days? Evenings? Nights? Public Holidays? Do you have any form of illness or injury that may interfere with your ability to do the job? Have you ever been discharged from employment because your work or conduct was not satisfactory? In our hotel, we work to the needs of the business, are you prepared to work as and where directed? Y/N Y/N Y/N Y/N Keep in mind that each one of these interviews will potentially take 3040mins and as such mass interviewers are required if choose to try concurrently. The remendation is to do separately and to use the Behavioural Interview Guides. GROUP INTERVIEWS/ JOB SPORTS Group Interviews /Job Sports are a timely efficient recruitment method of screening large number of candidates within a contained time period to a set criterion. The Group Interview takes approximately 2 hours. It is generally run by one main facilitator with a translator if group requires. Several accredited interviewers are utilized within this process as they observe and rate the candidates. This method has two segments which focus on individual behaviours and group based behaviours. This is also an opportunity to show case Starwood and the specific property to large groups of people. Due to its fun slightly informal atmosphere, interviewers may see a side of potential candidates not normally shown in a formal interview. The first segment is an introduction segment in which the facilitator introduces Starwood and the hotel and in return asks the candidates to introduce their new friend to the rest of the group. In this segment interviewers are rating the following criteria: ? Communication/ English Clarity, Grammar, Volume ? Poise Under Pressure – Enthusiasm, Confidence, Friendliness, Warmth, Smile ? Grooming ? Teamwork sometimes can be seen here if a candidate with stronger English quietly helps a candidate with lesser English. The second segment is group based exercise in which the interviewer focuses on team work. Does the individual participate well in the team? Contribute? Listen to others? Have Fun? Does the team work as a group or pair off? Is there a leader of the group? Does the individual act aggressively or be non respectful to others opinions? Does the individual not participate at all but rather look around, out the window? The interviewers also rate the individual’s punctuality and their ability to take direction. Some clear directions are given at the beginning with regards to no talking, listen actively to the speaker up the front。 mobile telephones turned off and be respectful. If an individual is told more than once by one of the random interviewers to be quiet for the speaker up the front, then that candidate will be rated as a talker and one who cannot follow direction. GROUP INTERVIEW WELCOME SCRIPT Good morning, Wele to the “Hotel Name” Group Interview /Job Sports. Thank you for your time today. My name is _____________ and I am the ___________. I would like to explain to everyone today, what the process will be. Before I start let me introduce you to our team. (Introduce the interviewers in the room). This interview process will take approximately 2 hours. It is a lot of fun and we think is an easy way for us to meet you and for you to learn a little about Starwood. The process we will follow today is that we will firstly。 show a video on the Starwood Chain. This video will show you what an international pany we belong to and how many properties and brands we have under the Starwood brand. “Own Brand” is one such brand and is very well known through out the world. We will then tell you a little bit about “Own Hotel Name” so that you know what facilities the hotel will offer upon opening. We will then get everyone to participate in some fun exercises so that we can all get to know each other a little better. After this, we would like to ask everyone to take the telephone number for the Human Resources department as they leave and to ring us back between 9am and 11am tomorrow morning. This way, we can ensure a very quick and efficient response to you. If you are successful through this initial screening interview, you will be asked to e in for a longer formal interview with human resources and the department head. It sounds like a long process but in fact we will endeavour to make it as quick as possible. Our goal is to have everyone on board by middle of Ma