【正文】 al Interview Guides. GROUP INTERVIEWS/ JOB SPORTS Group Interviews /Job Sports are a timely efficient recruitment method of screening large number of candidates within a contained time period to a set criterion. The Group Interview takes approximately 2 hours. It is generally run by one main facilitator with a translator if group requires. Several accredited interviewers are utilized within this process as they observe and rate the candidates. This method has two segments which focus on individual behaviours and group based behaviours. This is also an opportunity to show case Starwood and the specific property to large groups of people. Due to its fun slightly informal atmosphere, interviewers may see a side of potential candidates not normally shown in a formal interview. The first segment is an introduction segment in which the facilitator introduces Starwood and the hotel and in return asks the candidates to introduce their new friend to the rest of the group. In this segment interviewers are rating the following criteria: ? Communication/ English Clarity, Grammar, Volume ? Poise Under Pressure – Enthusiasm, Confidence, Friendliness, Warmth, Smile ? Grooming ? Teamwork sometimes can be seen here if a candidate with stronger English quietly helps a candidate with lesser English. The second segment is group based exercise in which the interviewer focuses on team work. Does the individual participate well in the team? Contribute? Listen to others? Have Fun? Does the team work as a group or pair off? Is there a leader of the group? Does the individual act aggressively or be non respectful to others opinions? Does the individual not participate at all but rather look around, out the window? The interviewers also rate the individual’s punctuality and their ability to take direction. Some clear directions are given at the beginning with regards to no talking, listen actively to the speaker up the front。B Service Famp。B Service Famp。B Service Famp。B KitchenFront OfficeHousekeepingEngineeringFinanceOthersNu sa ntara 1Nu sa ntara 2Nu sa ntara 3Screening Roo m Interv iew ing RoomFamp。B KitchenFront OfficeHousekeepingEngineeringFinanceOthers Function Room Layout Requirements Foyer 1. Refreshment (Coffee, Tea amp。B KitchenFront OfficeHousekeepingEngineeringFinanceOthersInterv iew ing R oomWA WA WA WAWA WAFamp。 mobile telephones turned off and be respectful. If an individual is told more than once by one of the random interviewers to be quiet for the speaker up the front, then that candidate will be rated as a talker and one who cannot follow direction. GROUP INTERVIEW WELCOME SCRIPT Good morning, Wele to the “Hotel Name” Group Interview /Job Sports. Thank you for your time today. My name is _____________ and I am the ___________. I would like to explain to everyone today, what the process will be. Before I start let me introduce you to our team. (Introduce the interviewers in the room). This interview process will take approximately 2 hours. It is a lot of fun and we think is an easy way for us to meet you and for you to learn a little about Starwood. The process we will follow today is that we will firstly。g Back Up Support 1 Famp。B Kitchen 1 2 2 1 7 1 2 Interview Room 2 Interview Room 2 Exhibition 8 2 3 1 1 1 9 3 Engineering 2 2 2 10 4 1 Foyer Finance 2 1 1 2 Others 3 1 4 5 6 Hotel Logo To be filled by interviewer A – Straight to 11 Interview Applicant Name B – Group Interview/Reserve C Unsuccessful Position to be considered for: MASS RECRUITMENT SCREENING DOCUMENT Position Applied For Telephone Confirmed Current Basic Salary Address Confirmed Service Charge? Notice Period Point System/Flat Rate? Transportation Rating 1 2 3 4 5 Outstanding Average Poor Factors Rating (15) Please refer to chart Comment Grooming Communication Smile Sense of Urgency/ Alertness/Walking Can you please tell me about your work history? Can you please tell me of a time when you were told you had given excellent guest service? Hotel Logo To be filled by interviewer A – Straight to 11 Interview Applicant Name B – Group Interview/Reserve C Unsuccessful Position to be considered for: Can you work rotating shifts? Days? Evenings? Nights? Public Holidays? Do you have any form of illness or injury that may interfere with your ability to do the job? Have you ever been discharged from employment because your work or conduct was not satisfactory? In our hotel, we work to the needs of the business, are you prepared to work as and where directed? Depending the Position Applied For: Can you carry 3 plates? Can you open a bottle of wine? Can you use a puter? What puter applications? Word? FO System? Point of Sales System? Have you ever cashiered? Do you have a Driver?s Licence? Do you have a Bus Licence? Comments: INTERVIEWING GUIDELINES for SCREENING INTERVIEW The following guidelines cover interview areas which all interviewers should keep in mind: a. Use the interview session to screen candidates and shortlist them into departmental sections ready for further interviews or unsuccessful notification. b. Ensure candidates are at ease. Interviewers represent the hotel, hence, ensure positive i