【正文】 OfficeHousekeepingEngineeringFinanceOthersNu sa ntara 1Nu sa ntara 2Nu sa ntara 3Screening Roo m Interv iew ing RoomFamp。WALKIN INTERVIEW Date 面試參考手冊 AGENDA Time Activities Meet at “Area” Briefing by DOHR Report to own station, ensure all items on checklist are available Standby to receive WALKIN INTERVIEW CANDIDATES Interview mences 1200 Lunch rotation mences (Interviews continue with remaining interviewers) Tidy up and pack all materials Get ready for next day BANQUET REQUIREMENT FOR WALKIN INTERVIEW 面試場地布置和要求 Function Room Layout Requirements Nusantara 1 Interview Room 1. Room Set Up 2. Refreshment 3. Stationery Nusantara 2 Screening Room 1. Room Set Up 2. Refreshment 3. Stationery Nusantara 3 Interview Room 1. Room Set Up 2. Refreshment 3. Stationery Nu sa ntara 1Nu sa ntara 2Nu sa ntara 3Screening Roo m Interv iew ing RoomFamp。B Service Famp。B Kitchen, Front Office, Housekeeping amp。B Service Famp。 (b) to attract attention waving or making signs on the ground. 10. BOX OF BISCUITS Additional food. Less nutritional value than canned fruit and will result in greater use of precious liquids (saliva and water). 11. RADIO WALKMAN Too small to be of value. Occasional use at night and with certain atmospheric conditions may bring psychological fort. 12. THREE EMPTY BACK PACKS Of little value since you will be remaining near your vehicle. Could be used to make hats. 13. ONE BOTTLE OF RUM Contain alcohol could be used as an antiseptic in emergencies。s position:______________________________ Referee39。 Home Country 9. Starwood Video /DVD (Latest brand video – see preopening) 10. Water, cups, mints, biscuits 11. Warm room set up, flowers etc 12. Typed Name Labels with number of applicant clearly seen by interviewers 13. Desert Storm Exercise and Answers 14. Weling Music to be played NB: Remember when booking Group Interview applicants to advise to allow for 2 hours. AREA RECRUITING FOR: APPLICANT LIST DATE: TIME: Name Comments 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. 44. 45. 46. 47. 48. 49. 50. RATING GUIDE FOR WALKIN INTERVIEW SCREENING Rating 1 2 3 4 5 Grooming Ladies Well dressed Clean, Neat Tidy Well kept hair Well made up Men Well dressed Well kept hair Clean shaven Clean, Neat Tidy In Between Ladies Casual Dress Avg Neatness Well kept hair Okay make up Men Casual Dress Avg Neatness Well kept hair Clean shaven In Between Ladies Sloppily dressed untidy hair no make up Not Clean, Creased Clothes, Body Odour Men Sloppily dressed untidy hair not shaven Not Clean, Creased Clothes, Body Odour Communication – English Very Fluent, able to read and write fortably Fluent with obvious grammatical mistakes Need to think but able to converse Able to form phrases, basic – good morning, how are you, may i help you? Little to No English Smile Ready Smile (conscious and unconscious) Always smiling (conscious) Smile when spoken to Only when consciously make the effort to smile No smile Sense of Urgency/Alert/ Walking Fast, steady, alert Steady and alert Somewhat steady and alert Slow Slow and no strength RESOURCE NAMELIST Screeners Interviewers Runners Post Interview Process39。 Background for position Communication Skill INTERVIEWING QUESTIONS Rating (15) 1 Tell me what you consider to be your major acplishment in your current job. 2 Tell me about a time when someone at work told you that you provided excellent service? OTHER QUESTIONS Rating (15) 3. At some point we have all worked with a supervisor who told us to do something differently than how we’ve been doing it. Tell me about a time when this happened to you? 4 Describe a situation where you worked closely with others to get a difficult job done? 5 Tell me about a time when you had an upset customer and you had to turn the situation around? 6 In your last performance appraisal, what were you praised for? What were areas for development? (strengths/weakness) 7 What extracurricular activities did you participate in school/university/ previous pany? 8 Can you work rotating shifts? Days? Evenings? Nights? Public Holidays? Do you have any form of illness or injury that may interfere with your ability to do the job? Have you ever been discharged from employment because your work or conduct was not satisfactory? In our hotel, we work to the needs of the business, are you prepared to work as and where directed? Y/N Y/N Y/N Y/N Keep in mind that each one of these interviews will potentially take 3040mins and as such mass interviewers are required if choose to try concurrently. The remendation is to do separately and to use the Behaviour