【正文】 ，項目及其適當(dāng)?shù)呢斣磍 Projected sales figures l Quality objectives l Customer satisfaction plansl Key internal quality and operational performance measurable l Health, Safety and Environmental issuesGoals and plans should cover shortterm (12 years) and longerterm(3 years or more). The goals and plans should be based on analysis of petitive products and on benchmarking inside and outside the automotive industry and the supplier’s modity. Methods to determine current and future customerexpectations shall be in place. An objective process shall be used to define the scope and collection information, including the frequency and methods of collection.Methods to track, update, revise, and review the plan shall be documented to ensure that the plan is followed and municated throughout the organization as appropriate. NOTE：Data and information should drive process improvement plans. NOTE：The supplier should provide means for employee empowerment in meeting business goals.Analysis and Use of Company Level Data – The supplier shall document trends in quality, operational performance (productivity, efficiency, effectiveness, cost of poor quality) and current quality levels for key product and service features. These should be pared with those of petitors and/or appropriate benchmarks. Trends in data and information should be pared with progress toward overall business objectives and lead to action to support：1) Development of priorities for prompt solutions to customerrelated 2) Determination of key customerrelated trends and correlations to support status review, decisionmaking and longerterm planning.Customer Satisfaction – The supplier shall have a documented process for determining customer satisfaction, including frequency of determination, and how objectivity and validity are assured. Trends in customer satisfaction and key indicators of customer dissatisfaction shall be documented and supported by objective information. These trends should be pared to those of petitors, or appropriate benchmarks, and reviewed by senior management. NOTE：Consideration should be given to internal, external and final CustomersCertification Body/Registrar Notification – A supplier shall notify their certification body/registrar in writing within five (5) working days when a customer places the site in any of the following statuses：l Chrysler “Needs Improvement”l Fork Q1 Revocationl General Motors Level II Containment 目標(biāo)和計劃須包含短程(12年)和長程(3年或以上)。這些目標(biāo)和計劃的擬定需依據(jù)競爭產(chǎn)品的分析，汽車工業(yè)內(nèi)外的標(biāo)竿以及供貨商自身的商品。須建立衡量目前和未來顧客期望的方法。應(yīng)采用客觀的流程來定義范圍及收集信息，包括收集信息的頻次及方式。追蹤，檢討，更新及修訂計劃的方法應(yīng)以明文規(guī)定，以確保該計劃在整體組織中被適當(dāng)?shù)呢瀼嘏c溝通。備注：數(shù)據(jù)和信息需促進(jìn)流程的改善計劃。備注：供貨商為達(dá)成經(jīng)營目標(biāo)可賦予員工充分的授權(quán)。公司層級數(shù)據(jù)的分析和應(yīng)用 供貨商針對品質(zhì)，作業(yè)績效(生產(chǎn)力、效率、效益、低劣品質(zhì)的成本)及產(chǎn)品和服務(wù)主要特性目前的品質(zhì)水準(zhǔn)，明文記載其趨勢。并以此與競爭者和／或適當(dāng)企業(yè)標(biāo)竿來比較。數(shù)據(jù)和信息中所顯示之趨勢應(yīng)與整體經(jīng)營目標(biāo)的的進(jìn)展相比較，轉(zhuǎn)化成據(jù)以行動的信息以支持：1) 顧客相關(guān)問題解決方案的優(yōu)先級。2) 決定與顧客相關(guān)的重要趨勢和對等比較以支持現(xiàn)狀檢討、決策及長規(guī)劃。顧客滿意 供貨商應(yīng)制定一套決定顧客滿意的書面程序，程序包括決定的頻次及如何確保其客觀性和有效性。顧客滿意的趨勢以及顧客不滿意的主要指針，應(yīng)書面記載且具客觀信息予以證實。這些趨勢需與競爭廠商，或適當(dāng)?shù)钠髽I(yè)標(biāo)竿來比標(biāo)，并經(jīng)高層管理階層審查。備注：顧滿意考量可顧及內(nèi)部，外部和最終顧客。通知認(rèn)證團(tuán)體 當(dāng)顧客將處所(site)置于下列狀態(tài)時，供貨商應(yīng)于(5)個工作天內(nèi)以書面通知他的認(rèn)證團(tuán)體：1) Chrysler “Needs Improvement”2) Fork Q1 Revocation3) General Motors Level II ContainmentQuality System – Element General –The supplier shall establish, document and maintain a quality system as amines of ensuring that product conforms to specified requirements. The supplier shall prepare a quality manual covering the requirements of this International Standard. The quality manual shall include or make reference to the quality system procedures and outline the structure of the documentation used in the quality system.NOTE 6：Guidance on quality manuals is given in ISO 10013.Quality System Procedures – The supplier shalla) prepare documented procedures consistent with the requirements of the International Standard and the supplier’sstated quality policy, and b) effectively implement the quality system and its documented procedures. For the purposes of this International Standard, the range and detail of the procedures that form part of the quality system shall be dependent upon the plexity of the work, the methods used, and the skills and training needed by personnel involved in carrying out the activity. NOTE 7：Documented procedures may make reference to work instructions that define how an activity is performed. Quality Planning – The supplier shall define and document how the requirements for quality will be met. Quality planning shall be consistent with all other requirements of a supplier’s quality system and shall be documented in a format to suit the supplier’s method of operation. The supplier shall give consideration to the following activities, as appropriate, in meeting the specified requirements for products, projects or contracts：a. the preparation of quality plans： b. the identification and acquisition of any controls, processes, equipment (including inspection and test equipment), fixtures, resources and skills that may be needed to achieve the required quality： c. ensuring the patibility of the design, the production process, installation, servicing, inspection and test procedures and the applicable documentation。 d. the updating as necessary of quality control, inspection and testing techniques, including the development of new instrumentation。 e. the identification of any measurement requirement involving capability the needed capability to be developed。f. the identification of suitable verification at appropriate stages in the realization of product。g. the clarification of standards of acceptability for all features and requirements, including those which contain a subjective element。品質(zhì)系統(tǒng) 概述 供貨商應(yīng)建立與維持一個書面化的品質(zhì)系統(tǒng)做為確保產(chǎn)合規(guī)定要求的手段。供貨商應(yīng)準(zhǔn)備一份涵蓋本國際標(biāo)準(zhǔn)要求的品質(zhì)手冊。品質(zhì)手冊應(yīng)包含或照品質(zhì)系統(tǒng)的書面程序，并對品質(zhì)系統(tǒng)所采用文件其架構(gòu)予以概要說明。備注6：品質(zhì)手冊的指導(dǎo)綱要請參閱ISO 10013品質(zhì)系統(tǒng)程序 供貨商應(yīng)：政策之各項書面程序，及。 為達(dá)到本國際標(biāo)準(zhǔn)之目的，構(gòu)成品質(zhì)系統(tǒng)之程序其范圍與詳細(xì)程度，端賴工作復(fù)雜性、采用的方法及執(zhí)行業(yè)務(wù)參與人員所需