【正文】 anager any and all unusual circumstance occurring in the lobby and main entrance area在大堂和大門口若發(fā)現(xiàn)任何異常情況，及時向大堂副理匯報。l Prepare and renew newspaper and mineral water for hotel vehicle before leaving hotel.在酒店車輛出發(fā)前準備礦泉水及更新報紙。l Reconfirm all of shuttle bus guest’s reservation with Concierge and Business Center before the bus leaves hotel.在酒店穿梭大巴離開酒店前再次與禮賓部或商務中心確認客人預訂。 l Comply with Crowne PlazaＤＩＪＯＮ?。龋希裕牛?policies and procedures遵照執(zhí)行帝璟皇冠假日品牌的制度和程序。l To utilize guest ment log to give feedback and remendation for product and service improvement利用客人的反饋意見和建議來提高服務和產(chǎn)品。l To maintain appropriate standard for discipline dress, hygiene, uniform, appearance, posture and product在衣著，儀容儀表，衛(wèi)生，姿態(tài)及產(chǎn)品上保持高的標準。l To adhere the policies, procedure and rules outline in the Employee handbook堅持遵照執(zhí)行員工手冊上羅列的規(guī)章制度。l To carry out any other duties as instructed by senior member of staff完成上級交付的其他職責或任務。l To be fully conversant with the hotels facilities and service必須全面掌握酒店的設備設施和服務信息。 Policy amp。 Procedure REF NO.:Rooms/FO EFFECTIVE DATE: May. 01. 2005NO. PAGES: 16 SUBJECT: Transportation Check listCOMMUNICATED TO: All Department HeadsPREPARED BY: David YangJue WangAPPROVED BY: FOMObjective目的:This policy amp。 procedure to make sure all the staff concern know the standard for hotel transportation arrangement and offer transportation for guests convenience.這項規(guī)章條理的制定是為了確保所有員工知道標準的車輛安排程序。Policy政策：It is the policy of the Crowne PlazaＤＩＪＯＮ?。龋希裕牛?ShenZhenＳｈａｎｇｈａｉ that all requests for limousine service are to be channeled through the concierge using the appropriate request form.深圳威尼斯帝璟麗致大酒店的政策是，酒店所有用車服務均需使用適當?shù)谋砀?，交由禮賓部安排。Procedures程序：When a guest requests limousine service from reservation, the following procedures will apply:當客人要求預訂部安排用車服務時，應遵循以下操作程序：1. Guest request for hotel limousine service should be handled by reservation first during the reservation operation hour from 8:30 to 20:30 on week day and 9:00 to17:00 on weekend. Concierge should handle the inhouse guest’s request and the request which is not in the reservation operation hour.在酒店預訂部運做時間內（周日上午8：30到晚上20：30， 周末早上9：00到下午17：00）,預訂部將先處理客人用車服務預訂。禮賓部應當處理所有住店客人及酒店預訂部運做時間外所有客人用車服務預訂。2. Reservation staffs will obtain full flight arrival details and enter it into the puter after confirmed with guests.預訂部員工應得到航班具體到達時間資料，在和客人確認預訂后將其輸入電腦。3. Reservation should confirm with the concierge shift supervisor for the availiablity of the special limousine like Benz600 before confirming guest’s reservation.特殊車輛預訂，如奔馳600。預訂部在與客人確認前需和禮賓部主管確認車輛是否能提供。4. The reservation staff should fill the Transportation Requisition Form properly when guest’s request is confirmed and the concierge copy should be forwarded to concierge desk as soon as possible.預訂部員工在確認客人用車預訂后應完整填寫用車申請表，并盡快將禮賓部聯(lián)交至禮賓部。5. One day prior to guest’s arrival, reservation afternoon shift supervisor on duty should print out a limousine reservation summary for next day and reconfirm with the concierge duty supervisor at 19:00 on weekday and 17:00 on weekend.在客人到達的前一天，預訂部中班主管應從電腦中打印出次日客人用車預訂總報并與禮賓部當班主管核對次日用車安排。（周日19：00， 周末17：00核對）。6. Concierge afternoon shift supervisor should print out a Cross Border limousine reservation summary for next day and call the ShunTong Hire Car Company reconfirm with the supplier at 19:00. The supplier should be informed right away for any next day cross border new booking after 19:00. 禮賓部中班主管應打印出次日客人深港用車預訂總報并與順通公司供應商于17：00點核對次日用車安排。任何19：00以后次日客人深港用車新預訂，順通公司供應商應立即被通知到。7. Every afternoon, the concierge duty supervisor will review all limousine booking for next day and assign the work to drivers. The supervisor should inform the concerned drvier for overtime work if necessary. The transportation supervisor and chief concierge must be informed if the concierge shift supervisor has problem on driver’s work assignment.每天禮賓部中班主管檢查第二天車輛預訂并根據(jù)情況安排司機，并在需要時通知相應司機加班。在司機人手工作分配安排有困難時車隊主管及禮賓司必需被通知到。8. The concierge Morning shift supervisor will plete all same day Transportation Vouchers and then pass the Transportation Voucher to lobby GRO for guest’s signature. Upon the guest’s checkin at hotel the lobby GRO will present the transportation voucher for guest’s signature. The voucher has 2 copies, one copy will be passed to the Front Desk for posting and the second copy will be attached with Transportation Requisition Form and will be forwarded to Night Auditor on daily basis together with the transportation daily sales report. 禮賓部早班主管應準備當日所有車輛收費單并交至大堂客戶關系主任處?？腿嗽诘怯浫胱r大堂客戶關系主任需讓客人確認用車費用。此單一式兩份，一份交與前臺入帳。第二份附上用車申請表并同每日車輛營業(yè)報表交與財務部夜審。The following procedures will apply for hotel to airport transfer:以下程序適用于酒店到機場交通:1. If a Guest Service Center， GRO or a Front office receives guest’s requests for hotel to airport transfer, either by telephone call or guests personally tell the above colleague. He/she should channel to the concierge before confirming with guests.如客戶服務中心，客戶關系主任或前臺任何員工接到客人機場送機車輛預訂時，不管是客人電話或親自告知。在與客人確認預訂前需將此預訂通知禮賓部。2. The concierge shift supervisor will confirm the limousine availability and record the requests in the Concierge Daily Transportation Control Sheet.禮賓部當班主管將確認是否有車并將客人預訂記錄在每日車輛預訂控制表上3. The concierge shift supervisor will plete the Transportation Vouchers for signature at guest’s convenience. He may assign bellboy to send the voucher to guest’s room for signature if necessary The charge could only be posted into guest’s room bill after getting guest’s signature.當班主管將及時填寫車輛收費單以便客人簽名確認。如需也可安排行李員將車輛收費單送至客人房間簽名確認。所有車輛收費單必須在客人簽名確認后方可記入客人房費中。4. All transportation charge should be posted by shift supervisor and the Transportation Vouchers must reach the Front Desk prior to the guests’ departure.所有車輛收費由禮賓部當班主管入帳且收費單必須在客人退房前送到前臺。5. The concierge shift supervisor will assign drivers available at that time for the journey.禮賓部當班主管將安排司機送客。Complimentary use of the Limousines免費用車1. All requests of plimentary use of