【正文】 Office Etiquette What peers and coworkers should Not do ? Give intimate nicknames to one another, keep your position and relationship in mind ? Ask your coworker to lie or cover up for you when you bungle a job ? Gossip. Keep confidences ? Bring your bad mood to the office, take charge of your emotions ? Complain 來自 中國最大的資料庫下載 64 Office Etiquette What peers and coworkers should Not do ? Display too many personal pictures or d233。 do not be road runner. Make an effort to clam and control your speech. Be clear and understandable. ? In telephone munication, we municate 25 percent on words, 75 percent on tone. So, beware the monotone. The tone and pitch in our voice do reveal our emotions. 來自 中國最大的資料庫下載 78 Telephone Etiquette telephone etiquette at a glance ? Do not eat while on the telephone. Believe it or not, the caller can hear the chewing, slurping and lips smacking at his end too. ? Be a good listener. Listening is a discipline that requires concentration and endurance. Good conversationalists are good listeners. Do not be too quick to interrupt. There is nothing more frustrating than being cut off in midsentence. ? The last impression is as equally important as the first impression. So, make a conscious effort to pause before you finally hang up. A sharp, abrupt click is very jarring to the ear. 來自 中國最大的資料庫下載 79 Etiquette In China Greeting Styles ? Do not hug or kiss anyone. ? A nod or slight bow will suffice. ? If a Chinese person offers a handshake, do reciprocate. 來自 中國最大的資料庫下載 80 Etiquette In China Conversation Pieces ? Talk about the culture of China and anything that is beautiful about the country. ? Avoid terms such as “Red China”, “Communist China”, or “Mainland China”, when referring to the People’s Republic of China. ? Do not avoid discussing issues about Taiwan. 來自 中國最大的資料庫下載 81 Etiquette In China General Manners ? If someone pliments you, politely deny it as the Chinese consider it impolite to respond with a “Thank You”. ? Before you take a photograph of anyone or with anyone, ask for permission. ? If your presence should draw a crowd, just smile and continue on your way. People, especially those in the more rural areas, rarely see tourists or foreigners around。 and dishes are usually served in several courses. ? At restaurants, diners are often given a hot or cold towel for wiping their hands before the meal. ? In homes, all the dishes will be served at once. ? The host normally starts the meal by placing food on the guests’ plates with the serving chopsticks or spoons. ? Refusing food is impolite. 來自 中國最大的資料庫下載 85 Etiquette In China Business Etiquette ? Exchange of business cards is usually conducted in china. Make sure that your card has the English version on one side and the Chinese translation on the reverse. ? In the business dealings with the Chinese, your sincerity and temperament will first be assessed before any transactions are embarked upon. So to succeed, you must be patient and persistent. These are virtues respected in china. ? Never interrupt when someone is speaking. Hold your ments until he or she has finished. 來自 中國最大的資料庫下載 86 Etiquette In China Gifts ? Generally, the Chinese accept any type of souvenirs given as a token. ? Should you want to express your sincerity with an expensive or valuable gift, you will have to present it to the whole pany or anisation – not to an individual representative. ? For the individual, you may like to consider the following as gifts – ball point pen sets, calculators, imported liquor or T shirts from overseas universities. However, these must be presented in private. ? Clocks should never be presented as gifts to the Chinese – it is taboo as the Chinese terms for “Clock” and “sending someone to the end of his life” are homonyms. ? If you want to give something to the children of your business counterparts, good choices would be baseballs and picture books. 來自 中國最大的資料庫下載 87 Etiquette In Hong Kong Greeting Styles ? A people in Hong Kong generally follow British customs, you may greet your Hong Kong business counter parts in English and with a handshake. ? Kissing or hugging as a form of greeting is not condoned in Hong Kong. 來自 中國最大的資料庫下載 88 Etiquette In Hong Kong Conversation Pieces ? Good conversation pieces would be food, hobbies, special interests, schools, travel, lifestyles and standards. ? Avoid discussing China’s takeover of Hong Kong in 1997. 來自 中國最大的資料庫下載 89 Etiquette In Hong Kong General Manners ? If someone pliments you, politely deny it as the Chinese consider it impolite to respond with a “Thank you” (see page 65 of chapter 11 on Etiquette in China). ? Punctuality is respected, so be on time for appointments. However, your Hong Kong counterpart may be late for up to half an hour. Your patience in waiting is considered an act of courtesy. 來自 中國最大的資料庫下載 90 Etiquette In Hong Kong Gestures ? As Hong Kongers do not appreciate physical contact, never pat someone on the back. ? To beckon someone over, extend your arm with your palm down and flutter your fingers. Do not use the one fingered beckoning gesture – that is reserved only for animals. ? When you need to point at something, open your palms and direct all fingers at your target. It is impolite to point with your index finger (see page 66 of chapter 11 on Etiquette in China). ? Winking at someone is considered rude. 來自 中國最大的資料庫下載 91 Etiquette In Hong Kong Table Manners ? Being Chinese as well, chopsticks are used at every meal. ? If you are given a toast, being the guestof honour, join in by smiling, raising your glass in synchrony with the others an