組織行為學(xué)-羅賓斯-12版本-第一章節(jié)-在線瀏覽
2024-11-20 04:21本頁面
【正文】 to,In,In,Challenges and Opportunities for OB,Responding to Globalization Increased foreign assignments Working with people from different cultures Coping with anticapitalism backlash Overseeing movement of jobs to countries with lowcost labor Managing people during the war on terror Managing Workforce Diversity Embracing diversity Changing U.S. demographics Implications for managers Recognizing and responding to differences,Domestic Partners,Major Workforce Diversity Categories,Race,NonChristian,National Origin,Age,Disability,E X H I B I T 1–4,Gender,Challenges and Opportunities for OB (cont’d),Improving Quality and Productivity Quality management (QM) Process reengineering Responding to the Labor Shortage Changing work force demographics Fewer skilled laborers Early retirements and older workers Improving Customer Service Increased expectation of service quality Customerresponsive cultures,What Is Quality Management?,Intense focus on the customer Concern for continuous improvement Improvement in the quality of everything the organization does Accurate measurement Empowerment of employees,E X H I B I T 1–6,Challenges and Opportunity for OB (cont’d),Improving people skills Empowering people Stimulating innovation and change Coping with “temporariness” Working in networked organizations Helping employees balance work/life conflicts Improving ethical behavior Managing people during the war on terrorism,A Downside to Empowerment?,Basic OB Model, Stage I,E X H I B I T 16,Model An abstraction of reality A simplified representation of some realworld phenomenon,The Dependent Variables,Depende
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