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【正文】 ing ?IBM39。IBM Global Services Strategic Outsourcing IBM Strategic Outsourcing 169。 2023 IBM Corporation IBM Strategic Outsourcing Emily Wright Business Consulting Services 1 IBM Global Services Strategic Outsourcing 169。s Capabilities ?On Demand Agenda 2 IBM Global Services Strategic Outsourcing 169。 2023 IBM Corporation IBM Strategic Outsourcing Today’s Economy is Forcing Companies to Address Complex Needs to Enhance Shareholder Value Shareholder Value Management Needs ? Realtime decision support analytics and tools ? Operating model flexibility Financial Needs ? Reduce and control operating costs ? Improve cash flow ? Improve return on capital Strategic Needs ? Improved core business focus ? Transformed business design ? Additional dollars invested in highervalue projects 4 IBM Global Services Strategic Outsourcing 169。 2023 IBM Corporation IBM Strategic Outsourcing Cost Revenue Customer Efficiency Growth Satisfaction Source: 2023 SO Market Insights study, Mercer Management Consulting 300 interviews with senior executives Senior Executive Priorities 6 IBM Global Services Strategic Outsourcing 169。 growth anticipated at 9% through 2023. IBM is a market share leader. Source: GMV 2H03 The Marketplace arkMarket Opportunity Customers Top two business priorities cost efficiency and revenue growth Servicessavvy customers。 2023 IBM Corporation IBM Strategic Outsourcing SO as percentage of IBM revenue 19% SO as percentage of IBM PTI 28% Other IBM SO SO as percentage of IBM employees 21% Strategic Outsourcing represents a major source of revenue and profit for IBM 8 IBM Global Services Strategic Outsourcing 169。 2023 IBM Corporation IBM Strategic Outsourcing Percent of the Fortune X that Outsourced from 1997 2023 60% of Fortune 100 firms have
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