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ccess as well as the more typical ratio and percentage metrics. Satisfaction ?The ultimate judge of how well an anization acmodates customer expectations and requirements is the customer. ? Supply Chain Comprehensive Metrics ? The contemporary focus on overall supply chain performance and effectiveness de mands metrics that provide an integrated perspective. ?CashtoCash Conversion ? The cashtocash conversion concept was introduced in Chapter 1.39。s effective use of cash. ?Cashtocash cycle time is not solely impacted by logistics, although logistics is an important aspect. ChainInventory Days of Supply ?