【正文】 ength of service* Loyalty* Integrity* Supervisor’s ratingCase Studies* V2, P36, 3* V2, P55, 2/1* V2, P56, 3/1* V2, P75, 2/3* V2, P76, 3* V3, P76, 3* H3, P70, 3/2* Information Collection* How to collect* Where from* Selection and categorizationHow to collect* Questionnaire* Observation* Interview* Cost* Sample pool* EffectivenessWhere from* Department head* Colleagues/peers* Customers* Supervisor* Nominate* Input/vote* Opinion* RatingSelection and Categorization* Feasibility: whether applicable* Creativity: whether brought up before* Pertinence: whether occursCase Studies* V2, P36, 3/2* H2, P34, 3/2* Job interview* Manners* Clothing* Voice* Job ad* Finding information* Tricky questionsManners* Facial expression* Eye contact* Confident/natural smile* Posture* Upright position* Lean a little bit forward* Avoid excessive gestures* Sneeze/cough* Say “excuse me”* Cover mouth/nose with tissue/napkin/handkerchief* Handshake* Firmly* Wait for the interviewer to extend his/her hand firstClothing* Man* Avoid dying hair* Dark suit with matching tie* Formal wear* Woman* Formal/professional* Tricolor policy* Avoid leatherVoice* Modest: avoid being aggressive* Proactive: interestedJob Ad* Necessary information* Small words make big differenceFinding information* Insider* Relatives* Parents* Alumni* The Internet* Homepage* BBS* BlogTricky Questions* Collection* Develop cracking skillsCase Studies* V3, P55, 2/1* H3, P88, 2/3Summary* Upon finishing this section of the course, you should be able to answer questions concerning HR, by which we mainly refer to the relationship between individuals and the pany.Business English CertificateSpeaking CourseShanghai NOS陳文笠 (Henry)Chapter FivePart Two – PresentationPublic Relations* Hotel Selection* Type* Business center* Value added service* Food* Transportation/locationType* The cheaper the better?* Fivestar?* High QualityPrice ratio* International chain hotelWhy* Superior service* Standard service* Guaranteed reputation* Member discount* Member priorityExamples* Hilton* Shangrila* Marriot* Ramada innBusiness Center* Conference room* Seminar room* Video/telephone conferencing facilities* Interpreter booth* Banquet facilitiesDetailed Facilities* Overhead projector, screen* Laptop, internet access* Laser pointer, remote controller* Whiteboard, flipchart, marker* Printer, scanner, photocopier, fax machine* Shredder* Coffee machineValueadded Service* Ticket booking* Room service* Laundry service* Wakeup callFood* Different cuisines* Italian* Japanese* French* Mexican* …Transportation/Location* Conference Preparations* Before* During* AfterBefore* Hand out materials* Invite participants* Book a conference roomHand out materials* What kind of materials are to be handed out?* Statistics* Diagrams* Graphs* Power point scripts* Feedback formsInvite participants* How do you invite participants?* Email, memo, invitation letter, fax, phone call, postit, etc.* Why do you invite participants?* Limit the number* Raise efficiencyBook a conference roomDuring* Keep minutes* Designate a chair person* Encourage everyone to contribute ideas* Explore different possibilities* Organize and control time* Assign tasks* SummarizeAfter* Collect feedback forms* Set a date for further meetingSummary* Upon finishing this section of the course, you should be able to answer questions concerning PR, by which we mainly refer to a secretary’s job.Exercises* V3, P56, 3/3* V3, P95, 2/2* V3, P96, 3/1Business English CertificateSpeaking CourseShanghai NOS陳文笠 (Henry)Chapter SixPart Two – PresentationCustomer Service* Entertaining Clients* Reception* Lunch* Factory tour* Presentation* Work out details* RecreationsReception* Who should be weling the guests?* PR* Related department heads* Who else? Cost?Lunch* Taboo food* Muslim* Hindu* vegetarian* Cultural difference* French* Ge