【正文】 Rate 0 Does not measure 2 Measures return rate and has established improvement goals 4 Measures return rate, has established improvement goals, and improvement plans with demonstrated resultsStrengths/ Opportunities/ Notes: Failure Analysis Capability (Root Cause Material Analysis) 0 None 2 Contracted out 4 Inhouse facility or has the knowledge and skills to interpret any subcontracted FAStrengths/ Opportunities/ Notes: Benchmarking Improvement Results 0 Does not have evidence of benchmarking 2 Proactively participates in benchmarking industry best practices 4 Proactively participates in benchmarking industry best practices and has records on file by production area/technology of industry best practicesStrengths/ Opportunities/ Notes: Business Systems Business Disaster Recovery Plan 0 No plan exists 2 A plan has been fully developed and there are plans to implement 4 A plan has been fully addressed and is prepared for a catastrophe in all factories where customer39。s Assessed Facility Revenue is from Motorola 0 Greater than 40% 2 Between 20% and 40% 4 Less than 20%Strengths/ Opportunities/ Notes: Housekeeping and Safety 0 No active housekeeping and safety programs exist 2 Active housekeeping and safety programs exist including audits, schedules, documentation, and reporting to goal 4 Aggressive housekeeping and safety goals and metrics are in place and are reviewed regularly with senior management and improvement plans are documentedStrengths/ Opportunities/ Notes: Return Material Authorization Numbers (RMA) Cycle Time 0 RMA or equivalent numbers are assigned greater than 24 hours after request from customer 2 RMA or equivalent numbers are assigned in less than 24 hours after request from customer 4 RMA or equivalent numbers are assigned upon demandStrengths/ Opportunities/ Notes: Dedicated Global Motorola Account Manager 0 None, no plans: fragmented to local sales office 2 Motorola Account manager with direct sales responsibility 4 Dedicated Global Motorola Account ManagerStrengths/ Opportunities/ Notes: Design Technology Early Supplier Involvement Process 0 ESI records are not evident 2 Implementation of an ESI process is defined, limited experience, some records exist 4 Normal business practice, a process is defined and the supplier has records demonstrating regular, successful application of ESI, customer cost savings is trackedStrengths/ Opportunities/ Notes: Electronic Data Transfer and Design Software System (Computer Aided Design CAD) 0 No electronic data transfer possible 2 Electronic data transfer and design software is adequate (may have to convert files) 4 Electronic data transfer and design software is patible or exceeds Customer requirements, utilizing the latest improvements in design modeling technologyStrengths/ Opportunities/ Notes: Calibration of Design Lab Test Equipment to Applicable Standards 0 Equipment is not in calibration 2 A calibration procedure with schedule, inventory, and recall systems exists, no deficiencies found 4 Calibration intervals are determined through analysis and all calibration occurs in a temperature and humidity controlled environmentStrengths/ Opportunities/ Notes: Prototype Fabrication Capability 0 All prototype requirements are outsourced 2 Capable of some prototyping in house 4 Capable of prototype design and fabrication inhouseStrengths/ Opportunities/ Notes: Design Evaluation Tools 0 No tool use evident 2 Design process utilizes basic design and evaluation tools (for example Accelerated Life Testing, Failure Mode Effects Analysis, thermal shock, mechanical shock, vibration, corrosive atmospheres) 4 Design process utilizes advanced tools for product reliability amp。 illustrated work instructions exist, are followed, and match the latest issue of the customer39。 Reproducibility Studies G R amp。 R above 30%, action plans exist for improvement) 4 All Measurement Systems for critical processes are below 10% G R amp。 Advanced Quality Planning (AQP) 0 No processes have been characterized / assessed 2 Many processes have been characterized / assessed (50%), (for those processes with Cpk39。s for all critical processes), with evidence of an AQP checklist containing: Timing Plans, Process Flow Maps, Process Failure Mode and Effects Analysis (PFMEA), Measurement Systems Analysis (MSA) such as Gauge Repeatability and Reproducibility studies, Quality Control Plans, Capability Studies, ongoing Statistical Process Control (SPC)Strengths/ Opportunities/ Notes: The Number of Processes = The Number of Processes characterized = The Number of Processes with Cpk 1 .5 = The Number under Variation Control = Production Related Preventive Maintenance Actions 0 PM procedures do not exist 2 PM procedures and schedul