【正文】
So the objectives of this session is: …(Refer to Objectives of this TAO)今天這堂課的目的是:(參考標準與程序〕The main content of this course should be:這節(jié)課的主要內容是:Show steps on prepared flipchart. Explain reason for each step. Ask trainees to ment and question on each step. 將所有程序的主要內容事先寫在準備好的白板紙上,逐步作以講解,在講解過程中要不時請學員發(fā)表建議并提問。Each trainee practices first as guest, then as Reservation Sales Agent. 每一個學員先作客人,后作預訂部銷售文員.Case Example 案例:A guest book a acmodation with requirement for restaurant .