酒店房務(wù)部全套術(shù)語(英文-2)-在線瀏覽
2024-08-31 13:48本頁面
【正文】 has reached or exceeded a predetermined credit limit. High balance accounts are typically identified by the night auditor. Also called a high risk account.Room Division OperationsGUEST SERVICE REPRESRNTATIVESee Front Desk AgentGUEST LEDGERThe set of accounts for all guests currently registered at the hotel. Also called the front office ledger, transient ledger or rooms’ ledger.GUEST HISTORY FILEA collection of guest history records, constructed from expired registration cards or created through sophisticate information about departing guests into a guest history database systems, that automatically direct information about departing guests into a guest history database.GUEST CYCLEA division of the flow of business through a hotel that identifies the physical contacts and financial exchange between guest and hotel employees.GUEST ACCOUNTA record of the financial transactions that occur between a guest and the hotel..GUARANTEED RESERVATIONA reservation that assures the guest that a room will be held until check –out time of the day following the day of arrival. The guest guarantees payment for the room, even Page 11 of 32Room Division OperationsGROUP BOOKING PACEThe rate at which group business is being booked.GOALA definition of the purpose of a department of division that directs the actions of employees and the functions of the department or division toward the hotel’s mission FULLY AUTOMATEDA puter –based system, of front office record –keeping that eliminates the eliminates the need for many hand written and machine –produced forms mon in non –and semi –auto –mated systems.FRONT OFFICE LEDGERSee Guest LedgerFRONT OFFICE AUDITSee Night Audit Rooms Division OperationsFRONT OFFICE APPLICATIONS MODULESComputer software designed for specific front uses. Typical front office applications include reservations, rooms, amagement, guest account and general management modules.FRONT OFFICE CASH SHE ET A form pleted by front office cashiers that lists each receipt or disbursement of cash during a work –shift. It is used to reconcile actual cash on hand with the transactions which occurred during the shift.FULL HOUSEA condition in which every room in the hotel has been booked.GENERAL MANAGEMENT SOFTWAREA front office puter application, usually a report –generating package that depends on data collected though reservation, rooms management, and guest accounting modules.GOVERNMENT RATEA special room rate available at some hotels for government employees.GROUP RATEA special room rate for a number of affiliated guests.If it is not used, unless the reservation is properly canceled. Types of guaranteed reservations include pre – payment, credit card, advance deposit, travel agent, and corporate.GUEST ACCOUNTING MANAGEMENT SOFT –WARE A front office puter application that maintains guest accounts electronically, eliminating the need for folio cards, folio trays, and posting machines.GUEST FOLIOA form (paper or electronic) used to chart transactions on an account assigned to an individual person or guestroom.GUEST HISTORY RECORDA record of personal and financial information about hotel guests that (1) is relevant to marketing and sales, and (2) can help the hotel serve the guest should he or she return. State law may require retention of certain guest data for some period of time.GUEST LEDGER REPORTA report that carries the current account balances of al registered guests, typically prepared as part of the night audit.GUESTROOM KEYA key that opens a single guestroom door if it is not double –locked.
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