【正文】 HAPTER OBJECTIVES ....................................................................................................47CHAPTER OVERVIEW ......................................................................................................47CHAPTER EXERCISES ......................................................................................................48CHAPTER FIFTEEN: LABORMANAGEMENT RELATIONS............................49CHAPTER OBJECTIVES ....................................................................................................49CHAPTER OVERVIEW ......................................................................................................49CHAPTER EXERCISES ......................................................................................................50CHAPTER SIXTEEN: INTERNAL EMPLOYEE RELATIONS ............................51CHAPTER OBJECTIVES ....................................................................................................51CHAPTER OVERVIEW ......................................................................................................51CHAPTER EXERCISES ......................................................................................................52CHAPTER SEVENTEEN: GLOBAL HUMAN RESOURCE MANAGEMENT ...53CHAPTER OBJECTIVES ....................................................................................................53CHAPTER OVERVIEW ......................................................................................................53CHAPTER EXERCISES ......................................................................................................54UNIT TWO EXAM .........................................................................................................55STUDY GUIDE INTRODUCTIONREQUESTING HELP In order to facilitate your studies, a faculty member has been assigned to you and will serve as your Professor. A letter with your professor’s contact information will be mailed to you. Your Professor will be available to answer questions you may have as you progress through your studies. You should direct all course questions to your assigned Professor.You are required to make at least three contacts with your professor. A Contact Log to record these contacts with your professor is located after this introduction. Please plete this contact log and return it with your Final Examination Request form.We cannot stress enough how important it is that you take full advantage of these opportunities to establish an ongoing dialogue with your Professor. You will find that these interactions with faculty will be quite useful in helping you to grasp concepts, crystallize your thoughts, and stay focused on your studies. Earning a degree through directed studies is tough enough. Use your faculty. You’ll be glad you did.The Online Student/Faculty Forum serves as “Student Discussion Board” that enables students to post messages to fellow students as well as faculty and staff members of CSU. We hope this forum will foster a sense of camaraderie between you and your fellow students and assist you as you progress through your studies. Only CSU Students and Alumni are permitted to use the forum. When you first access the forum you will have to set up an account with your name and password. The Student Services Department reviews all accounts to verify that the user is a student or alumni before allowing access. The forum should greatly enhance your educational efforts here at CSU. We encourage you to visit the forum regularly. You can access the forum at the following address: 5 / 101HOW TO USE THIS STUDY GUIDEThrough summaries, objectives, study questions, and practical exercises, this Study Guide will help you assimilate the information presented in the text.This course consists of lessons that are grouped into units. As you begin each unit, note the titles of the lessons that prise that particular unit. This will enable you to gain an understanding of the general subject being explored and to determine how the lessons relate to one another. Each lesson begins with a brief introduction, which will help you put the material in context and make it easier to know what’s ahead.Following the introduction there is a list of learning objectives. Upon pleting all the learning tasks for each lesson, review the objectives to verify in your own mind that you have grasped the materials covered.The Study Guide will instruct you to focus on particular portions of your text. Read the assigned portions carefully and take notes to help you absorb the material. After you have pleted the assigned reading, review the study questions listed immediately following the assignment (there will typically be 58 of these questions for each lesson). For each question, make some notes to help formulate answers, jotting down some of your ideas or key words. Refer to the text freely in finalizing your answers.The answers to the study questions may appear on the pages following the questions. Compare your answers to those in the Study Guide. This will help you establish a clear picture of the correct and plete answer.After pleting the study questions, turn to the practical exercises that are listed at the end of the lesson (not all lessons have practical exercises). The exercises are an excellent way to apply the theories and concepts you have learned. Each exercise will pose thoughtprovoking questions that will assist you in crystallizing your 7 / 101conclusions. Even though you are not required to write the answers to the practical exercises, you are encouraged to do so. TESTING AND STUDENT EVALUATIONThis course contains Unit Exams that can be found at the end of each Unit. These exams are to be taken after you have studied all lessons in the u