【正文】 ..................................................1459 互動數(shù)據(jù)流 ...........................................................................................................1459 輸入數(shù)據(jù) ...............................................................................................................1460 輸出數(shù)據(jù) ...............................................................................................................1461 接口方式 ...............................................................................................................1463 客戶關系網(wǎng)分析 ....................................................................................................1463 功能需求描述 ....................................................................................................1463 共享數(shù)據(jù)流描述 ................................................................................................1463 輸入數(shù)據(jù) ...............................................................................................................1464 輸出數(shù)據(jù) ............................................................................................................1465 接口方式 ............................................................................................................14654 數(shù)據(jù)質(zhì)量要求 ................................................................................................................1465 數(shù)據(jù)處理的及時性 .....................................................................................................1466 日數(shù)據(jù)及時性 ..........................................................................................................1466 月數(shù)據(jù)及時性 ..........................................................................................................1466 異常情況下數(shù)據(jù)及時性控制 ..................................................................................1467 異常情況分析 .......................................................................................................1467 異常情況下數(shù)據(jù)錯誤 ...........................................................................................1467 異常情況下數(shù)據(jù)提供方不能提供數(shù)據(jù) ...............................................................1468 數(shù)據(jù)處理及時性 KPI 指標定義 .............................................................................14686 / 91 數(shù)據(jù)傳送及時率 ...................................................................................................1468 數(shù)據(jù)轉(zhuǎn)換、加載和展現(xiàn)及時率 ...........................................................................1468 報表生成及時率 ...................................................................................................1468 數(shù)據(jù)內(nèi)容的準確性 .....................................................................................................1469 數(shù)據(jù)準確性 KPI 的保證機制 .................................................................................1469 文件級檢查 ...........................................................................................................1469 數(shù)據(jù)級檢查 ...........................................................................................................1470 業(yè)務級檢查 ...........................................................................................................1470 數(shù)據(jù)準確性 KPI 指標定義 .....................................................................................1470 文件加載正確率（參見《省級經(jīng)營分析系統(tǒng)數(shù)據(jù)質(zhì)量檢查細則》 ） .............1470 文件記錄合法率（參見《省級經(jīng)營分析系統(tǒng)數(shù)據(jù)質(zhì)量檢查細則》 ） .............1471 到達用戶數(shù)誤差率 ...............................................................................................1471 應收收入誤差率 ...................................................................................................1471 與源數(shù)據(jù)系統(tǒng)數(shù)據(jù)的一致性 .....................................................................................1472 業(yè)務變更數(shù)據(jù)一致性的同步控制 ..........................................................................1472 概述 .......................................................................................................................1472 提出業(yè)務變更請求 ...............................................................................................1473 業(yè)務變更評估 .......................................................................................................1473 業(yè)務變更的實施 ...................................................................................................1473 業(yè)務變更的交付 ...................................................................................................1473 相關同步控制職責劃分 ..........................................................................................1474 職責劃分 ...............................................................................................................1474 流程執(zhí)行情況 KPI 考核指標 ..............................................................................1474 數(shù)據(jù)分析口徑的一致性 ..........................................................................................1474 與《省級經(jīng)營分析系統(tǒng)數(shù)據(jù)質(zhì)量檢查細則》的關系 .............................................14755 互動業(yè)務的關鍵應用 ....................................................................................................1475 離網(wǎng)挽留業(yè)務 .............................................................................................................1475 總體流程 ..................................................................................................................14757 / 91 離網(wǎng)規(guī)則提取 ..........................................................................................................1477 預離網(wǎng)客戶提取 ......................................................................................................1478 挽留方案制定 ..........................................................................................................1478 客戶挽留實施 ..........................................................................................................1479 實施信息反饋 ..........................................................................................................1481 應用案例 ........................................................................................................