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2025-05-22 01:08本頁(yè)面
【正文】 ts, usually along with someone designated as an assistant when the manager is off duty .This arrangement is economical and convenient in small properties as long as the restaurant manager delegates enough responsibility to avoid being over mitted Room rental is a hotel’s main business and its major source of profit .The daytoday operations of the typical rooms department yield a department yield a departmental ine of 70 percent or more, pared with 15to 20 percent for the food and beverage depattment Thus, the people on the room side of the side of the house are crucial to the operation’s financial success. More than any other group, the desk clerks represent the hotel to its guests. They greet the guests on their arrival and make them something goes wrong, most guests will plain first to the front desk. And when the guests leave, the desk clerk checks them out .If anything has gone wrong, this will be a good time to catch it. Although the duties of the desk overlap, they will differ with the work shift. Most properties now have puterized reservation systems that keep track of the balance between rooms available and reservation Systems that keep track of the balance between rooms available and reservation requests. The morning clerk and he or his supervisor, the guest services manager (or front office manager),monitor this process and block any special reservation a property that does nor have a puterized reservation system,they will block the day’s reservations.. The puter program or programs that emboby the PMS(Property Managemen System)prompt the clerk to follow an appropriate work sequence for every task . For instance , when a guest checks into the hotel, the clerk indicates if the guest has a reservation or not .If the guest has a reservation, thelclerk need only type in the name and the puter ell retrieve the reservation and automatically print out the necessary most cases, the guest is simply asked to sign his or her name .If the guest doesn’t have a reservation, the clerk gets the necessary information, following the rormat on the frontdesk puter the guest checks out , the puter once again presents a screen with prompts that will help the cletk to move through the appropriate sequence, verifying the balance with the guest , posting any late charges, and accepting payment by credit card or cash or billing the account directly if prior arrangements have been made .Where the frontdesk puter is interffaced to other systems, such as restaurant and bar pointofsales (POS)terminals and a housekeepingdepartment terminal, frontoffice clerical routines are further simplified . When guests settle a dinner or bar check by charging it to their room number, the cashie in the food or beverage (Famp。B) outlet posts this entry on their POS, and that posting is automatically entered on the guest’s bill at the frontoffice terminal . Manual posting is required for any charges that are not automatically handled by the system, such as a guest paid out .Where Famp。B charges are posted manually at the front office. In much the same way , when housekeeping is interfaced , at the time the guest checks out the room shows up as vacant and ready to make up on the housekeeping housekeeping is not interfaced, list of “on change”and “readytorent” rooms are usually municated back and forth by phone. More and more properties interface their front office not only with other departments but also with their chain or franchise group’s central reservation system ically from the individual is an important timesaver for frontoffice staff and helps maximize the usefulness of the CRS to the individual property .The PMS can also
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