【正文】 date and so are our skills!M1 Yes,I think they’re right .Personally,I need to work on how to prepare my presentations.M1 Me ’s start with presentation skills,then. 3This is the answering machine for Benton Factory are open Monday to Wednesday from to Thursday and Friday we are open from to are closed on Saturday and Sunday. 4F1 Here are the Pamp。Sons.R I’m afraid Ms Keaton is not in her office at the moment .Would you like to leave a message?C Yes,I order has arrived ,and you’ve sent the wrong ordered three boxes of A4 paper,five printer cartridges,two boxes of pencils,and four boxes of pens .You sent us two boxes of A5 paper ,the wrong printer cartridges,only one box of pencils ,and no pens.R I printer cartridges did you order?C The code is HP92274A.R And which did you receive?C The code on the ones we received is FO26ND.R Ok,Ms Barrett,I’ll ask Ms Keaton to call you when she gets she have your number?C I think I’ll give it to you all the ’s 0573 764812.R Can I say that back to you? 0573 764812.C That’s right.R I’ll pass your message on to Ms Keaton.C Thank . Views on import controlsN Westlaine Pharmaceuticals.S ’d like to speak to Natalia Marin,please.N Speaking.S Hi,’s need your budget figures for the you them to me?N They’re not ready yet,I’m afraid .I’d like to check them of the figures aren’t quite right.S When do you think they’ll be ready?N I’m working them now,I’ll send them to you this four o’clock alright?S Yes,that’s ’ll write the report tomorrow morning.N Oh,by the way,Margareta is leaving next ’re having a little party tomorrow you like to e?S Yes,I’d love time?N Half past three.S ’ll see you . Telephone messages 1M Good I speak to Mr Aitken,please?F I’m afraid he’s not in the office I take a message?M Just tell him Cailin called.F Could you spell your name,please?M Sure,it’s CAILIN.F Thanks so much. 2F And your address is ?M 27,Mendip Road.F 27 Pendip. RoadM No,M for . 3M Hi, you call me back on 98 983 988?F Let me just check that98 983 988?M you call me back right now,please? 4F And when is the delivery due?M On the 23nd.F Did you say the 21st?M Sorry?F Do you mean the 21st,21,or the 23rd,23?M Oh I 23rd, 23rd of June. Telephone messages 1R Reid ,Whelan and Blake.C Hello,I’d like to speak to Ms Chandra.R I’m afraid she’s not in today .Can I take a message?C Yes,this is Joe Panetta,from AS Associates.R I’m sorry,Panetta…is that PANEdoubleTA?C Yes,that’s right.R And you’re from AS…C ..AssociatesR Thank what’s the message,Mr Panetta?C I’m calling about the brochure Ms Chandra you tell her that our new brochure is ing out in two weeks’time?Would she like to wait for that one rather than receive the old one now?R I’m sorry,did you say two days or two weeks?C Two you ask Ms Chandra to phone me and confirm which one she wants?R Yes,of she have your number?C I’ll give it to ’s 0632 158431.R Alright,Mr Panetta,I’ll pass your message on to Ms Chandra.C Thanks.R You’re . 2R Reid ,Whelan and Blake.C Hello,can I speak to Mr Horbaczewski?R I’m afraid he’s off you like to leave a message?C Yes,my name is Bob Davis.R Could you spell your surname,please?C .R And what is the message?C I need a copy of my tax form for last you ask Mr Horbaczewski to a copy to me,please?R he have your address?C I’m not ’ll give it to you ’s B D dot Davis,at hotmail dot .R All right,Mr ’ll give your message to Mr Horbaczewski.C Thank you very much .R Not at . 3R Reid ,Whelan and Blake.C Hello,is Maria Peters in today?R She is ,yes ,but she’s in a meeting at the I take a message?C Yes,this is Sigrid Junge,from Hofmann GmbH.R I’m sorry,could you spell your name ,please?C SIGRID,Junge JUNGE.R And what was the name of the pany?C Hofmann,that’s HOFMANN,GMBH.R Thank what is the message?C I can’t fly to London on 17 April .There are no places I can e on the 18th .Could you ask Maria to confirm that she can see me on the 18th?R Yes,of she have your number?C Yes,she does.R All right,Ms Junge,I’ll give your message to Mrs Peters.C Thanks.R You’re . 4R Reid,Whelan and Blake.C Hello,I’d like to speak to Mr Dando.R His line。s,snack bars,at outlets in airports and railway ’ve already had talks with the catering pany that runs the ‘Travel Snack’’re going to stock our drinks in their main outlets/BM And are you going to be able to expand quickly?JH I think so,because we’re going to keep everything plan to use the same basic plastic bottles that we’ve used until now,and we’re going to use the fruit that is easily available production process is very simple too.BM OK,what about your market?Who do you think is going to be your main market?JH So far most of our customers have been young peopleyou know,students,teenagers,people who are interested in drinking something healthy and natural .So we’re going to try to consolidate that market. I don’t think it’s a good idea to change our strategy at the moment.BM What kind of marketing have you done?JH A friend of ours has designed a great website for us,and I think we’re going to focus on the Internet for the moment.BM OK,so let’s look at these figures in more detail…Module 6 Flight problems 1We got to the airport 30 minutes before the plane was due to take off,and we went straight to the checkin ,the man at the desk said that the plane was already full because the flight was overbooked ,so we couldn’t get on.But then he changed his said there were empty seats on the plane,but we were late and the checkin desk was we missed our plane and we had to buy two tickets for another see,if the flight is overbooked,they give you a seat on a later onebut if you arrive late,you lose your money. I bet the man at the desk was lying. 2I called the airline t