【正文】 GRAMS PACKAGE VI. APPENDIXRESOURCES LIBRARY LIST OF ACCOR CHINA HOTELS USEFUL WEBSITES ACCOR CHINA . amp。 PROCEDURES ? Everyone can access the career ladder through the development of qualificationbased training ? To provide a training course per employee per year through training in the workplace ? A range of courses suitable for all jobs and activities General Overview Accor training policy is an ongoing pledge for our employees39。 security at work 06. Foreign language skills 07. Communication skills 08. Secretarial skills 09. First aid 10. Hygiene amp。mie Accor worldwide standards) Weling the Guest . Front line staff Keys to Communication . HOD, Asst. HOD . Managers, Asst. Managers . Supervisors Train the Trainer . HOD, Asst. HOD . Managers, Asst. Managers . Supervisors A Manager . HOD, Asst. HOD Others as per catalogue Note: These training courses will be conducted only by the Certified Trainers or by the Training Manager China / Asia. Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 BUDGET Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 and to budget for that. Planning Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 budget 5. Departmental training plan amp。 library plan and budget 9. Summary of annual training plan amp。 Sample Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 Training Mission Consult with Hotel GM amp。 budget Use Training Needs Grids and analyze training needs (see ), fill out training (with productivity ratio indicated) and send to Training Manager All HODs 4. Define cross exposure training needs, external training needs, including pulsory government training, plan amp。 other activities related to training Consult with HODs, Hotel GM and use Training Manager, GM 7. Summary of Annual Training Plan Use and calculate all figures Training Manager 8. Do the hotel Annual Training Plan Booklet Finish the Existing Hotel Training Library part and bine the whole finished Annual Training Plan Training Manager 9. Send and distribute Annual Training Plan Send soft copies to Accor China . office at the end of previous November, distribute hard copies to all HODs Training Manager, HRD 10. Annual Training Plan followup Conduct spot check amp。 PROCEDURES I. ANNUAL TRAINING PLAN ANNUAL TRAINING PLAN PROCESS I. ANNUAL TRAINING PLAN Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 . a need to train. Objectives: To ensure that hotel Training Department is actively seeking and analysing Training Needs in a constant and consistent manner. Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 sample of Training Needs Grids) What is a departmental training problem and what is not Who needs the training Who should conduct it How much training is needed Over what period of time Productivity ratio of the department before training ? HODs must give a copy of all Training Needs Grid to . Department ? Human Resources Manager/Training Manager also needs to do the Training Needs Grids for all departments on the following objectives: Management training amp。B revenue objective ? Quality service objective ? Cost reduction objective ? Safety amp。 PROCEDURES 3. Set Training Plan ? All Heads of Department have to do (in the Training Plan format): 1. Set the training subjects, which are related to the priority of training need, based on the Training Needs Grid 2. Then select the trainer 3. Define the number of trainee ? Human Resources Manager / Training Manager consolidates the training plans. ? Human Resources Manager presents the Training Plan to the General Manager for approval. 4. Do Annual Training Plan Booklet ( and ) ? Required outline of Annual Training Plan is as below, and consists of and documents: General overview Hotel mission statement Year 2020 training mission statement (to be updated annually according to hotel business objectives) Hotel generic training Department training Cross exposure, external training, pulsory government training Corporate training Training library, meetings and other training related activities Summary of annual training plan amp。 PROCEDURES 2. Hotel Mission Statement 3. Hotel Training Mission Statement 4. Hotel Generic Training 5. Department Training 6. Cross Exposure, external panies programs, pulsory government training 7. Acad233。 PROCEDURES Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 PROCEDURES TRAINING 2020 Annual Training Plan Hotel Name: Generic Training Training Course Month Trainer (job title) Number of participants Hours / Course Training budget (RMB) Remarks Orientation and induction 0 0 Grooming standards 0 0 Courtesy standards I 0 0 Courtesy standards II 0 0 Telephone etiquette 0 0 Safety amp。 sanitation 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Subtotal 0 0 Departmental Training Administration amp。 PROCEDURES TRAINING Training Course Month Trainer39。 PROCEDURES TRAINING r39。 Accounting IT Number of departmental trainers: Trai