【正文】
sionChildren should be taught what life is and how to deal with it CommentYou may unlock the doors to difficult people39。t be avoidedPractice When difficult people express themselves orally,they generally want at least two things:they39。ve been understood. As a good municator should be a good listener,five steps are advocated toward good listening. The first step is cooperating(合作). How does a difficult person know that you39。s through the way you look and sound while he is talking. You may help him to fully express his thoughts and feelings. You do this by nodding your head in agreement,making certain sounds of understanding. When the person begins to repeat what39。s a signal of step two:turning back. It means that you repeat some words he is using,sending a clear signal the you39。ve heard. This allows you to make sure that both you and the difficult person are on the same page. When