【正文】
standing is usually achieved and a difficult person bees less difficult and more cooperative.(1)___________Listen to understandReasonDifficult people hope they have been heard and (2)________when they express themselves (3)________●Nodding in (4)_________and make some sounds of understanding while a difficult person is speaking●(5)______what you have heard ●Collecting information about the person39。s expressions and find his(6) ______●Giving a (7)________of what the person has said●Confirming that the person gains (8)_______from speaking his thoughts(9)__________A difficult person will be easier to (10)____with if understanding is achievedCommentYou may unlock the doors to difficult people39。s hearts after you listen and understand【答案】1 Topic 2 understood 3 Suggestions/Tips/Advice 4 agreement 5 Repeating 6 intention 7 summary 8 satisfaction 9 Result. 10 cooperate