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and more collaboratively ? Groupthink can develop if there are no conflicting viewpoints ? Research by Karen Jehn suggests that taskrelated conflict often improves team performance, but emotional conflict often depresses team performance 11 Developing Better Communication Skills ? Companies and formal degree programs for IT professionals often neglect the importance of developing speaking, writing, and listening skills ? As anizations bee more global, they realize they must invest in ways to improve munication with people from different countries and cultures ? It takes leadership to improve munication 12 Running Effective Meetings ? Determine if a meeting can be avoided ? Define the purpose and intended oute of the meeting ? Determine who should attend the meeting ? Provide an agenda to participants before the meeting ? Prepare handouts, visual aids, and make logistical arrangements ahead of time ? Run the meeting professionally ? Build relationships 13 Using Templates for Project Communications ? Many technical people are afraid to ask for help ? Providing examples and templates for project munications saves time and money ? Organizations can develop their own templates, use some provided by outside anizations, or