【正文】 積分消費(fèi) .................................................................................................................................................26 積分消費(fèi) ..........................................................................................................................................26 積分消費(fèi)查詢 ..................................................................................................................................27 全國性及跨省業(yè)務(wù)受理 .................................................................................................................27 6. 收費(fèi)通知及催繳 ....................................................................................................................................28 七． 產(chǎn)品管理 .................................................................................................................................................30 1. 產(chǎn)品目錄管理 ........................................................................................................................................30 2. 產(chǎn)品的效益預(yù)測(cè) ....................................................................................................................................30 3. 產(chǎn)品銷售跟蹤及效益評(píng)估 ...................................................................................................................30 4. 產(chǎn)品生命周期管理 ................................................................................................................................30 5. 移動(dòng)終端管理 ........................................................................................................................................31 八． 市場(chǎng)信息管理 .........................................................................................................................................32 1. 客戶滿意度評(píng)估 ....................................................................................................................................32 2. 市場(chǎng)信息收集及分析 ............................................................................................................................32 3. 合作伙伴信息管理 ................................................................................................................................33 4. 經(jīng)營(yíng)統(tǒng)計(jì)分析 ........................................................................................................................................33 九． 資源管理 .................................................................................................................................................35 1. 經(jīng)營(yíng)戰(zhàn)略資源信息管理 ........................................................................................................................35 2. 組織體系 .................................................................................................................................................35 十． 業(yè)務(wù)流程管理 .........................................................................................................................................37 1. 業(yè)務(wù)受理流程 ........................................................................................................................................37 客戶走訪及業(yè)務(wù)辦理流程 .............................................................................................................37 合同簽定流程 ..................................................................................................................................38 工程實(shí)施流程 ..................................................................................................................................39 其它業(yè)務(wù)開通流程 ..........................................................................................................................40 數(shù)據(jù)業(yè)務(wù)開通流程 ..........................................................................................................................41 2. 回訪及投訴建議流程 ............................................................................................................................42 大客戶回訪流程 ..............................................................................................................................42 大客戶投訴處理流程 .....................................................................................................................43 大客戶服務(wù)轉(zhuǎn)接流程 .....................................................................................................................44 大客戶建議處理模型 .....................................................................................................................45 3. 故障處理流程 ........................................................................................................................................46 一級(jí)故障處理流程 ..........................................................................................................................46 二級(jí)故障處理流程 ..........................................................................................................................47 4. 其它流程 .................................................................................................................................................48 (海量營(yíng)銷管理培訓(xùn)資料下載 ) 銳思網(wǎng) (),10 萬資料 ,助你成功 ! 大客戶業(yè)務(wù)計(jì)劃制定流程 .............................................................................................................48 大客戶資格審查流程 .....................................................................................................................49 代理商資格審定流程 .....................................................................................................................50 大客戶欠費(fèi)處理流程 .....................................................................................................................51 大客戶離網(wǎng)處理流程 .....................................................................................................................52 大客戶級(jí)別變化流程 .....................................................................................................................53 十一． 縱向需求 .........................................................