【正文】
ake an emotional step back in order to make an unbiased assessment of a patient. It only hurts the patient when you try to project your own issues and feelings onto that patient. 52問:什么時(shí)候你的交往能力受到了考驗(yàn)? 答:一次一個(gè)顧客要求退還那件她明顯已穿過的晚裝的錢。雖然我認(rèn)為她是不誠(chéng)實(shí)的,但我馬上就退還她的錢。敘述你客觀地解決和顧客或伙伴的一個(gè)矛盾的實(shí)例。 When have your skills in diplomacy been put to the test? A: 答:一次工作已經(jīng)進(jìn)行兩周了,可是在工作進(jìn)行當(dāng)中,很明顯地顧客又要求我們多加幾項(xiàng)特性。他選擇了一個(gè)他認(rèn)為改變要作出3個(gè)星期相應(yīng)調(diào)整的中間檔次。假如你不調(diào)整工作期限的話,將會(huì)使什么目標(biāo)大打折扣? Q: Two weeks into a job, it was