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tomers Firsttime customers Suspects Prospects Disqualified prospects 169。2023 Prentice Hall Resources Organization and aligning... High Performance Business Processes By improving critical business... Stake holders Set strategies to satisfy key... 169。169。2023 Prentice Hall Objectives ? Define value satisfaction understand how to deliver them ? The nature of highperformance businesses ? How to attract retain customers ? Improving customer profitability ? Total quality management 169。2023 Prentice Hall Satisfied Customers: ? Are l