【正文】 preliminary work must be done to understand the product / process / service, so the right team can be assembled. 將成員集合 ， 確認客戶并使他們參與進來 。 6 Failure Modes and Effects Analysis 3. Develop roles and responsibilities for team members 制定每個成員的任務(wù)和職責(zé) Who does what on the team. Clearly define the roles and responsibilities for each of the team this time, it is important to consider the strengths of each individual and leverage the same. 誰做什么，清楚地定義每個成員的職責(zé)。 Example : Team Leader : * Coordinate the activities of the team, and keep on track 例： 隊長 協(xié)調(diào)隊伍的活動，時時追蹤 * Act as cheer leader, and interface with management 充當(dāng)鼓舞者與管理相結(jié)合 * Ensure the decisions are made with consensus 確保和大家一起做決定 Customer : * Define requirements 定義需求 客戶 * Participate in developing rating scales, especially for Severity Knowledge 參與等級制定，尤其是嚴重性 Expert : * As consultant provide info on details of product / 專家 process or service 作為顧問提供產(chǎn)品等信息 7 Failure Modes and Effects Analysis 4. Study the product / process / service 研究產(chǎn)品 /制程 /服務(wù) The objective of this step is to acquire as much knowledge as possible. It is highly remended that all team members delve into this, since there is no other way to familiarize yourself with the product / process / service. 此步驟的目的是為了盡可能多的獲取知識 。 8 Failure Modes and Effects Analysis 5. Brainstorm failure modes,known and potential 集體討論 已知的和潛在的失效模式 * Failure modes should be described in “physical” or technical terms,not as a symptom noticeable by the customer. 失效模式應(yīng)描述為物理量或技術(shù)術(shù)語，而不是簡單的表面現(xiàn)象 * The idea is to identify as many failure modes as possible. This will involve getting all team members and stake holders involved, however, the proper approach to brainstorming must be used. Defer all judgment, maybe even to a subsequent meeting. 確認盡可能多的 失效模式 ， 使所有的成員都參與 。 所有的調(diào)節(jié)整理留給以后的會議 。 建議會議領(lǐng)導(dǎo)者做個排練 ， 使大家熟悉 失效模式 、 原因和影響的差別 。 * Post it pads are a convenient way of collecting this information, and grouping it into logical groups. 小紙貼 是收集此種信息的有效途徑 ， 然后按 邏輯分組 。 9 Failure Modes and Effects Analysis 5. Brainstorm failure modes,known and potential 集體討論 已知的和潛在的失效模式 Separating Failure Modes,Effects and Causes 分開 失效模式 ，影響和原因 Multiplicity will exist for causes, failure modes, and effects 失效模式 ， 影響和原因 是 多種多樣 的 Failure Modes : Will share causes, and effects 失效模式 ：有共同的原因和影響 Causes : The reasons for failure,can be one or many for a given failure mode 原因： 不良的原因可以是一個或多個已有的失效模式的原因 Effects : The results of the failure,can be one or many for a given failure mode 影響：不良的結(jié)果可以是一個或多個已有的 失效模式 的結(jié)果 Cause1 Cause2 Failure Mode 1 Effect1 Failure Mode 2 Effect2 10 Failure Modes and Effects Analysis 6. List the effects, causes, and current controls for each failure mode 列出影 響、原因和 失效模式 的當(dāng)前控制情況 * To capture the effects, causes, and existing controls if any for the failure mode in question. Input from customer, knowledge experts will be especially helpful at this step. 專家 及客戶 在失效模式的影響 、 原因 ， 和當(dāng)前控制 上尤其能提供幫助 。 我們應(yīng)該關(guān)注當(dāng)前的狀況 ， 而不是關(guān)注應(yīng)該做的或可以做的 。 11 Failure Modes and Effects Analysis 6 . List the effects, causes, and current