【正文】 ES3/21/20236ACCENTURE GLOBALLY167。 Graphics (from data to chart)3/21/20233Our Mission: Helping our clients create their future.ACCENTURE: MISSION AND VISIONOur Vision: To bee one of the world39。 Selected Methods (frameworks)216。 Example consultant pany216。 Graphics (from data to chart)3/21/20232AGENDA216。 Selected Methods (frameworks)216。 Example consultant pany216。 Andersen Consulting 2023AGENDA216。Lecture – Management Consulting: An IntroductionJ252。rgen Zech2023 April3/21/20231169。 Introduction/Expectations216。 Consulting: Nature, Trends, Careers216。 Research (some basics)216。 Introduction/Expectations216。 Consulting: Nature, Trends, Careers216。 Research (some basics)216。s leading panies, bringing innovations to improve the way the world works and lives.3/21/20234? One Global Firm – Act to enhance the collective values of the global partnership, while sustaining local culture.? Stewardship – Think future oriented。 Employees: over 65,000167。 Revenue ‘99: 8,9 Billion USD 167。nchenD252。richASG – Austria, Switzerland, GermanyACCENTURE IN ASG? 2,750 Employees? 7 Offices? Revenues: 1,24 Mrd. DM3/21/202310Global Competitive OverviewStrategyDigital EquipmentMcKinseyAndersen ConsultingOrganization Processes InformationTechnologyBusiness ProcessManagement(Outsourcing)Cap Gemini SogetiUNISYSIBMComputer SciencesEDSBoston ConsultingBooz Allen3/21/202311ACCENTURE: MARKET UNITSFinancial Services? Banking ? Health Services? InsuranceProducts? Automotive, Industrial Equipment, Travel Transportation? Consumer Pharmaceutical Products? RetailCommunications High Tech? Communications? Electronics High Tech? Media EntertainmentResources? Chemicals ? Energy Natural Resources? Utilities Government3/21/202312ACCENTURE: SAMPLE CLIENT LIST3/21/202313AGENDA216。 Example consultant pany216。 Selected Methods (frameworks)216。 Graphics (from data to chart)3/21/202314NATURE, TRENDS, CAREERSNature and purpose of consultingRecent trends and current challengesStaff and career paths in consulting3/21/202315NATURE AND PURPOSE OF CONSULTINGNature and Purpose of Consulting? Definition of ?Consulting“? Brief look into history? Different types of consulting? Consulting market overview? Consultant: Profession description? Consulting strategies? Short overview over the consulting process? Reasons for clients to hire external consultants? Guidelines for the client consultant relationship3/21/202316DEFINITION OF CONSULTINGDefinition of Consulting? ?To give expert advice or provide expert counsel.“ (IKS)? ?Consulting provides value by diagnosing, strategizing, designing, constructing, integrating, operating, or implementing solutions. Consulting utilizes relevant knowledge, based on integrity and objectivity, in both expert and advisory roles.“ (Consulting Services Team)? ?Consulting is whatever a consultant does. (Cambridge Computer Services)3/21/202317CONSULTING HISTORY (1/2)Brief look into history? 1532 Macchiavelli‘s ?Il Principe“? 1886 Foundation of the ?analytical testlab“ by Arthur D. Little? 1895 ?A piece rate system“ by F. Taylor? 1909 Foundation of Arthur D. Little, Inc.? 1911 ?The principles of scientific management“ by F. Taylor? 1911 ?Motion Study“ by F. Gilbreth? 1912 ?Consulting Firms“ by F. Gilbreth? 1914 E. Booz sets up Business Research Services? 1925 . McKinsey starts his Consulting firm? 1934 Urwick, Orr Partners: Management ist lehr und lernbar? 1939 Peter Drucker ?The end of economic man“? 1947 Foundation of the Travistock Institute3/21/202318CONSULTING HISTORY (2/2)Brief look into history? 1949 Robert Wiener ?Cyberics“? 1950 Marvin Bower bees CEO of Mc Kinsey and starts with the expansion? 1951 First DemingAvard for Quality in Japan? 1954 Foundation of the BDU? 1954 Peter Drucker: ?The practise of management“? 1957 Argyris: ?Personality and Organization“? 1959 Herzberg, Mausner, Snyderman: ?The motivation to work“? 1960 Mc Gregor: ?The human side of enterprise“, Maslow: ?Motivation and Personality“? 1963 Foundation of Boston Consulting Group? 1965 Foundation of the first two Business Universities in Great Britain3/21/202319EVOLUTION OF CONSULTING FOCUS1980 1985 1990 1995 2023 2023 Quality ManagementLean ManagementReengineeringERP projectsWeb TechnologyECommerceCRMMCommerce Strategy3/21/202320TYPES OF CONSULTINGDifferent types of management consulting167。 Operations Management ? Figuring out how to improve the efficiency or productivity of how a business works167。 Information Technology? Design, implement, test and rollout new IT or install and operate massive packaged software solutions“.3/21/202321Worldwide Professional Services Market$billionsSource: Dataquest$250$475$45$85$25$5$0$100$200$300$400$500$6001990 199