【正文】 AlignmentKey ObjectivesThe key objectives of the Process Alignment phase are as follows:q Develop remendations for work simplificationq Obtain buyinq Develop performance measuresApproach The approach to achieving these objectives is to:q Perform detailed analysis of opportunities identified and developed q Redesign selected processes and document specific actions required to implement improvementsq Review findings and obtain buyin from key stakeholdersKey DeliverablesThe key deliverables of the Process Alignment phase are as follows:q Revised processes q Organization and work force needsq Quantification of savingsq Performance measures developed for continuous improvementPROJECT APPROACHBellSouthCall Management ProjectPhase I Phase II Phase III Phase IVPlanning PreparationOpportunityAssessmentProcess AlignmentPerformanceMeasurementTELECOMMUNICATIONS12BELLSOUTHRTHUR NDERSEN O, AA C SCPhase IVPerformance MeasurementKey ObjectivesThe key objectives of the Performance Measurement phase are as follows:q Develop specific implementation plans q Communicate plans and action steps to appropriate personnelq Smooth transition into implementationApproach The approach to achieving these objectives is to:q Summarize, prioritize, and sequence opportunities for changeq Develop high level implementation plansq Appoint implementation teamsq Assign responsibilityq Develop timeline and monitoring processq Develop and track key performance measuresKey DeliverablesThe key deliverables of the Performance Measurement phase are as follows:q High level implementation plans? Staffing and budget modifications? Responsibility and timing? Management considerations for monitoringq Overall monitoring processPROJECT APPROACHTELECOMMUNICATIONS13BELLSOUTHRTHUR NDERSEN O, AA C SCq Communicationq Obtaining BuyInq Turf Protectionq Frequent management munication throughout processq Multilevel interactionq Participative processq Bottomup analysis and clearanceq Focus on activities, not peopleq Joint project teamsq Development of objective data baseq Strong management directionq Objective perspective of teamsKeys to SuccessManagement IssuesPROJECT APPROACHTELECOMMUNICATIONS14BELLSOUTHRTHUR NDERSEN O, AA C SCq Changing the Right Thingsq Obtaining Real Savingsq Maintaining Service While Change Occursq Linkage with business strategies q Focus on internal and external customersq Objective analysisq Strong management mitmentq Setting a fast pace for analysis andimplementationq Buyin at all levelsq Measure resultsq Proper staffing of projectq Fast paceq Communicate goals and objectives to all employeesKeys to SuccessManagement IssuesPROJECT APPROACHTELECOMMUNICATIONS15BELLSOUTHRTHUR NDERSEN O, AA C SCq Builds crossfunctional understanding throughout anizationq Injects fresh ideas and perspectivesq Reduces cost, presses elapsed process time and improves customer serviceq Utilizes knowledge base of how other panies have solved these issuesq Use of experts minimizes your long term investmentBENEFITS OF OUR APPROACHTELECOMMUNICATIONS16BELLSOUTHRTHUR NDERSEN O, AA C SCPROJECT TIMELINE AND PROFESSIONAL FEESMonthsPhase 1 2 3 4 5 6 7 8I. Planning PreparationII. Opportunity AssessmentIII. Process AlignmentIV. Performance MeasurementManagement Checkpointsq Frequent management checkpoints will allow BellSouth to adjust the project scope, as required.q We will bill professional fees and expenses as incurred. We estimate fees for this project to be in the range of $900,000$1,000,000 (based upon 20 site visits and BellSouth participation as outlined in the “Project Approach.”)q Our policy is that billings should be consistent with the value we provide. We will adjust our billings if you are not satisfied with the value you received.q Additional sites can be analyzed at marginal incremental costs.TELECOMMUNICATIONS17BELLSOUTHRTHUR NDERSEN O, AA C SCExhibit I Project ExperienceMajor Local Exchange CarrierManagement Challen