【正文】 .........................................................................................33 思路及總體規(guī)劃 ..........................................................................................................................................33 應用方案藍圖 ..............................................................................................................................................35 解決方案說明 ..............................................................................................................................................35 應用系統(tǒng)總體結構： ........................................................................................................................36 財務管理解決方案 ............................................................................................................................38 定單管理解決方案 (流程制造 )..........................................................................................................42 計劃管理解決方案 ............................................................................................................................45 制造管理解決方案（流程制造） ....................................................................................................60 成本管理解決方案（流程制造） ....................................................................................................72 采購管理解決方案（流程制造） ....................................................................................................72 庫存管理解決方案（流程制造） ....................................................................................................72 質量管理解決方案（流程制造） ....................................................................................................72 設備維護解決方案 ............................................................................................................................72 商業(yè)智能解決方案 ............................................................................................................................72 人力資源管理解決方案 ....................................................................................................................72 客戶關系管理解決方案 ....................................................................................................................72 數據集成方案 ....................................................................................................................................72 承德鋼鐵集團有限公司信息系統(tǒng)的戰(zhàn)略效益 ..........................................................................................724 ORACLE應用產品概述ORACLE應用產品概述 ................................................................................72 ORACLE現(xiàn)有其 他應用產品系列 ..............................................................................................................725 產品報價 ...................................................................................................................................................726 服務與支持 ...............................................................................................................................................72 軟件的安裝與調試 ......................................................................................................................................72 ORACLE全球客戶支持體系 ......................................................................................................................72承德鋼鐵集團有限公司 ERP系統(tǒng)項目建議書 第 3 頁Copyright 2022 Oracle CorporationAll rights reserved. 中國支持中心客戶支持體系 ......................................................................................................................72 基本服務內容（銅牌服務） ......................................................................................................................72 熱線電話 5X8小時技術支持 ..............................................................................................................72 客戶管理報告 ....................................................................................................................................72 電子服務 ............................................................................................................................................72 主動式服務 ........................................................................................................................................72 專家現(xiàn)場服務（EXPERTONSITE） ...........................................................................................................72 產品技術支持 ....................................................................................................................................72 作業(yè)支持 ............................................................................................................................................72 ExpertONSITE 文檔 ..........................................................................................................................72 7X24小時電話支持服務 ..............................................................................................................................72 維護服務申請的反應時間 ..........................................................................................................................72 預防性系統(tǒng)維護（EXPERTREVIEW） ......................................................................................................72 產品升級 ......................................................................................................................................................72 版本支持政策 ....................................................................................................................................72 目前的版本信息（兩周以內） ........................................................................................................72承德鋼鐵集團有限公司 ERP系統(tǒng)項目建議書 第 4 頁Copyright 2022 Oracle CorporationAll rights reserved.2 承德鋼鐵集團有限公司信息系統(tǒng)項目概述 綜述Oracle(中國)有限公司(以下簡稱 Oracle 公司)，此次非常榮幸的為承德鋼鐵集團有限公司的“ER