【正文】 ...........................................................43. 知識(shí)庫(kù)管理 ............................................................................................................50. 產(chǎn)品管理 ................................................................................................................52. 文檔管理 ................................................................................................................54. 規(guī)則管理 ................................................................................................................57. 面向業(yè)務(wù)運(yùn)營(yíng)的需求 ....................................................................................................61. 大客戶服務(wù) ............................................................................................................61. 市場(chǎng)營(yíng)銷(xiāo)管理 ........................................................................................................76. 銷(xiāo)售管理 ................................................................................................................88. 面向經(jīng)營(yíng)決策的需求 ....................................................................................................95. 綜合查詢 ................................................................................................................95. 綜合統(tǒng)計(jì) ................................................................................................................97. 綜合分析 ................................................................................................................98. 面向綜合管理的需求 ..................................................................................................107. 團(tuán)隊(duì)管理 ..............................................................................................................107. 員工管理 ..............................................................................................................110. 考核管理 ..............................................................................................................111. 成本管理 ..............................................................................................................113. 日常工作管理 ......................................................................................................114. 信息交流管理 ......................................................................................................116. 流程管理 ..............................................................................................................117. 系統(tǒng)管理的需求 ..........................................................................................................118. 職責(zé)與權(quán)限管理 ..................................................................................................118. 系統(tǒng)監(jiān)控 ..............................................................................................................120. 操作日志管理 ......................................................................................................121. 系統(tǒng)日志管理 ......................................................................................................122. 數(shù)據(jù)備份 ..............................................................................................................1223 / 155第 5 章. 省級(jí)功能需求 ..............................................................................................................124. 面向信息管理的需求 ..................................................................................................124. 大客戶資料管理 ..................................................................................................124. 知識(shí)庫(kù)管理 ..........................................................................................................124. 產(chǎn)品管理 ..............................................................................................................124. 文檔管理 ..............................................................................................................124. 規(guī)則管理 ..............................................................................................................124. 面向業(yè)務(wù)運(yùn)營(yíng)的需求 ..................................................................................................125. 大客戶服務(wù) ..........................................................................................................125. 市場(chǎng)營(yíng)銷(xiāo)管理 ......................................................................................................126. 銷(xiāo)售管理 ..............................................................................................................128. 面向經(jīng)營(yíng)決策的需求 ..................................................................................................129. 綜合查詢需求 ......................................................................................................129. 綜合統(tǒng)計(jì)需求 ......................................................................................................129. 綜合分析需求 ......................................................................................................129. 面向綜合管理的需求 ..................................................................................................129. 團(tuán)隊(duì)管理 ..............................................................................................................129. 員工管理 ..............................................................................................................129. 考核管理 ..............................................................................................................129. 成本管理 ..............................................................................................................129. 工作計(jì)劃管理 ......................................................................................................130. 信息交流管理 ......................................................................................................130. 流程管理 ..............................................................................................................130. 面向綜合管理的需求 ...........................................................