【正文】 ...................................46vii / 53文檔說(shuō)明文檔簡(jiǎn)介本文檔為上海日立電器有限公司（以下簡(jiǎn)稱上海日立）實(shí)施Oracle iSupport的普通用戶（客戶）使用手冊(cè)。 – 普通客戶使用手冊(cè)上海日立電器有限公司Oracle iSupportAuthor: William WuCreation Date: 2022127 10:42Last Updated: 2022/12/26 19:49:00Control Number: SHEC/IBU/DO070 Version: 1 Approvals:Client Project ManagerHand Project ManagerCopy Number _____ii / 53文檔控制更改記錄Date Author Version Change Reference7Dec01 William Wu 1 No previous document2查閱人Name Position分發(fā)Copy No. Name Location1 Library Master Project Library2 Project Manager34iii / 53目錄文檔控制 ...................................................................................................................................................................................II文檔說(shuō)明 ..................................................................................................................................................................................VI文檔簡(jiǎn)介 ...............................................................................................................................................................................vi格式說(shuō)明 ...............................................................................................................................................................................vi參考文檔 ...............................................................................................................................................................................viCHAPTER 1 ISUPPORT概述 ................................................................................................................................1iSupport 功能概述 .................................................................................................................................................................2服務(wù)請(qǐng)求管理 ....................................................................................................................................................................2知識(shí)庫(kù)管理 ........................................................................................................................................................................2產(chǎn)品安裝信息庫(kù) ................................................................................................................................................................2帳戶信息查詢 ....................................................................................................................................................................3交互式的在線論壇 ............................................................................................................................................................3iSupport 的職責(zé)概述 .............................................................................................................................................................3系統(tǒng)界面介紹 ........................................................................................................................................................................4CHAPTER 2 用戶注冊(cè)與登錄 ............................................................................................................................5系統(tǒng)登錄 ................................................................................................................................................................................6系統(tǒng)注冊(cè) ................................................................................................................................................................................7配置文件管理 ........................................................................................................................................................................9配置文件可以管理帳戶信息，并進(jìn)行個(gè)性化設(shè)置等。 ................................................................................................9個(gè)人配置文件 ....................................................................................................................................................................9聯(lián)系人信息 ......................................................................................................................................................................10首選項(xiàng)（Preferences） ...................................................................................................................................................11通訊薄 ..............................................................................................................................................................................12iSupport一般首選項(xiàng) ........................................................................................................................................................13CHAPTER 3 主頁(yè)內(nèi)容管理 ..............................................................................................................................14主頁(yè)內(nèi)容 ..............................................................................................................................................................................15選擇主頁(yè)內(nèi)容 ......................................................................................................................................................................16改變主頁(yè)顯示布局 ..............................................................................................................................................................17CHAPTER 4 帳戶信息查詢 ..............................................................................................................................18訂單 ......................................................................................................................................................................................19發(fā)票 ......................................................................................................................................................................................21付款 ............................