【正文】 ................................................................................ 4 高效穩(wěn)健的服務(wù)體系 ........................................................................................... 5 強(qiáng)大的研發(fā)能力 .................................................................................................. 5 共創(chuàng)客戶價(jià)值的合作聯(lián)盟 .................................................................................... 6 國(guó)家頂級(jí)資質(zhì) ..................................................................................................... 6 所取得的榮譽(yù) ..................................................................................................... 7 行業(yè)地位 ............................................................................................................ 7 第 2章 太極公司 IT 服務(wù)體系 .......................................................................................... 9 太極公司 IT 服務(wù)總體架構(gòu) .................................................................................. 9 太極公司 IT 服務(wù)體系組成 .................................................................................. 9 保障體系 ............................................................................................... 10 IT 服務(wù)組織體系 .......................................................................... 10 三級(jí)技術(shù)體系 .............................................................................. 11 備件保障體系 .............................................................................. 12 服務(wù)響應(yīng)體系 ........................................................................................ 13 服務(wù)響應(yīng)流程 .............................................................................. 13 服務(wù)響應(yīng)類別 .............................................................................. 14 服務(wù)支持體系 ........................................................................................ 15 通用支持服務(wù) .............................................................................. 15 基礎(chǔ)服務(wù) .......................................................................... 15 高級(jí)服務(wù) .......................................................................... 17 事故處置流程 ................................................................... 17 應(yīng)急支持服務(wù) .............................................................................. 18 運(yùn)行維保服務(wù) .............................................................................. 20 咨詢規(guī)劃服務(wù) .............................................................................. 20 IT資產(chǎn)管理服務(wù) ......................................................................... 20 技術(shù)支持資源配置 ....................................................................... 21 系統(tǒng)故障等級(jí)約定 ............................................................ 21 信息系統(tǒng)資源配置樹(shù) ......................................................... 22 服務(wù)內(nèi)容體系 ........................................................................................ 23 IT產(chǎn)品增值服務(wù) ......................................................................... 23 IBM產(chǎn)品線 ....................................................................... 23 HP 產(chǎn)品線 ......................................................................... 24 ORACLE 產(chǎn)品線 .................................................................. 24 ORACLE EBS咨詢服務(wù) ............................................. 25 ORACLE|HYPERION 咨詢顧問(wèn)服務(wù) .............................. 25 ORACLE|SIEBEL CRM 咨詢顧問(wèn)服務(wù) .......................... 25 ORACLE數(shù)據(jù)庫(kù)和中間件咨詢顧問(wèn)服務(wù) ..................... 26 EMC 產(chǎn)品線 ...................................................................... 26 CISCO和 H3C產(chǎn)品線 ......................................................... 27 太極 計(jì)算機(jī)股份有限 公司 信息系統(tǒng)維保服務(wù) 白皮書(shū) 太極計(jì)算機(jī)股份有限公司 電話： (8610)516168888643 北京市海淀區(qū)北四環(huán)中路 211號(hào) 郵政編碼： 100083 3 IT環(huán)境建設(shè)服務(wù) ......................................................................... 27 IT高級(jí)應(yīng)用建設(shè)咨詢服務(wù) ........................................................... 28 數(shù)據(jù)中心建設(shè)咨詢服務(wù) ..................................................... 28 分析性應(yīng)用建設(shè)咨詢服務(wù) .................................................. 28 IT咨詢規(guī)劃服務(wù) ......................................................................... 29 IT運(yùn)維咨詢和實(shí)施服務(wù) ............................................................... 29 ITIL建設(shè)服務(wù) .................................................................. 29 IT 運(yùn)維咨詢服務(wù) ............................................................... 30 運(yùn)維實(shí)施服務(wù) ................................................................... 30 事故處置 .......................................................................... 32 知識(shí)轉(zhuǎn)移 .......................................................................... 32 客戶檔案 .......................................................................... 33 定制服務(wù) .......................................................................... 33 項(xiàng)目經(jīng)理服務(wù) .............................................................................. 33 服務(wù)交付體系 ........................................................................................ 34 第 3章 太極公司質(zhì)量保證體系 ...................................................................................... 37 太極公司質(zhì)量保證體系 ..................................................................................... 37 重點(diǎn)質(zhì)量崗位 ................................................................................................... 37 質(zhì)量保證執(zhí)行人員 ............................................................................................ 38 項(xiàng)目質(zhì)量保證 ................................................................................................... 39 質(zhì)量保證方針 ................................................................................................... 39 質(zhì)量管理策略 ................................................................................................... 39 質(zhì)量管理過(guò)程 .............................................